Good Customer Service

I just want to say thank you to Rhonda @ Water Ski World in Citrus Heights, CA. I bought some O'brien Radons, used them one time & the cinching string tore the wrap support. I took them back & she was glad to exchange them. She insisted on me trying on the new ones to make sure everything was cool. When I cinched them up, they tore in the same place. She brought out several differnt bindings for me to try. I'm exhausted fromn trying on bindings but & finally choose the O'brien Ions. She said if anything happens, bring em back & she would make it right. On my way out, she loaded me up w/ a shirt, a visor, & some stickers. Thanks again Water Ski World!!!

I had nothing but great thing to say about that place, they have always takin care of us..

That's cool. I wish I could say the same about a shop I have been trying to work with. They have had my money for a new board for four months and will not refund. The product is not coming in like they said it would. I was planning a trip over the winter to Florida and wanted to take my new board. Did not happen. Other shops are getting the product in...but not them. ?????? I went ahead and bought the board from someone else and decided that I would put the money into bindings for this board later at this shop. I understand that manufacturers run into problems delivering from time to time. Bottom line......not once have they ever called me to keep me updated on the process of getting the product in. That is all I wanted. Now I do not want to do business with them. And they have a policy...no refunds...they just put my money in an account for when I do purchase from them. So I am stuck. My point is...they do not have the bindings I want now. I gave them money in good faith they would get my product. Which is Ronix gear. I dropped $370 for the board originally. This shop DID have the bindings that I ordered in at one time, but decided not to tell me, but take them to the boat show to sell. They said they sold the item to a full paying customer and they were sorry. I guess I need $50 more to complete the sale from the difference for the cost of the board to the cost of the bindings. I would have gladly laid the cash down right away to get these bindings, had I known they got them in. But now I am hesitant on giving any more money in fear of losing more money and not getting it refunded if they do not deliver this time.
Any suggestions on what to do?

Sue them!