Great Customer Service from Supreme

In April I bought a Supreme V220 from a east coast dealer and I am in the Midwest. People & other local dealers warned me about not having a local dealer in the area to do work.

I just completed a pump replacement under warranty with Fineline(Supreme) and it was really great. I was put in touch with the company President and everything went smoothly with a local shop doing the work. A Big thanks to Andrew for a job well done.

J

Customer service at Kal Customs is top notch. Ron, Cliff and now Drew have all taken great care of me. Second to non. Thats one of the main reasons the boat I sent back to the Philippines - where there are no dealerships and shops -was a Supreme. I only have my mechanic there who does the work on the boat. And everything hes needed - Drew has gotten to him immediately.

I have a supreme V232 bought from a dealer who went out of business.The new supreme dealer wouldn't deal with me on some warranty issues because the boat didn't come from them [got to love boat dealers] so I called Kal Customs I was totally surprised to talk to the president of the company. He sent me all the parts I had requested at no charge and free shipping And said if there were any warranty repairs in the future He would make sure they will be handled as smooth as possible. like the boat love the service.

Not trying to Hi-jack but Miguel where in the Philippines are you located?

(Message edited by trentj6930 on October 15, 2008)

Trent - I live in San Mateo CA. But spend a few months of the year in the PI. My spot there is in a suburb right outside of Manila called Ayala Alabang Village. We ride in a place called Sierra Lakes which is about an hour from the city. IF you remember the movie apocalypse now - that was filmed in Sierra Lakes - thats where we ride.