Ronix One binding frame twist

Has anyone else had the frame of their One's twist. Im usually a big supporter of Ronix and specifically their bindings but this isnt good. Both bindings have twisted at the frame in an S shape. When mounted the heel is lifted a half inch on the inside and the toe a half inch on the outside. Im currently working with both Ronix and the local dealer to solve the issue but I was just wondering if anyone else has encountered this problem. One Ronix customer service rep tryed to tell me that is was user error, saying that I didnt tighten my bolts each time which couldnt be any farther from the truth. I will post more as I get more waranty info. Oh, and I forgot to mention they are still not a year old.