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Old     (seattle)      Join Date: Mar 2002       05-02-2008, 3:23 PM Reply   
Ok,

Long story short. I broke a fork on one of my series one board racks last weekend. I couldn't find anyone that sells them nearby, so I decided to contact Fusion direct. I called and left a message Tuesday night. First thing next morning a gal calls me back. I told her what happened and that I was desperate to have it replaced by the weekend. She told me the rack was past warranty but she could sell me a replacement for the broken fork at cost. I was elated at that point just knowing I didn't have to dole out a bunch of cash for a brand new rack. She told me she'd try to get it out asap. Well I figured it would take until at least early next week.

NOPE!

When I got home today the part was on my door step.

THANK YOU TO THE FOLKS AT FUSION! YOUR CUSTOMER SERVICE REGARDING MY SITUATION WAS FAN FREAKIN TASTIC!

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