Oakley Customer Service

(benjaminp) · (benjaminp) **Join Date: Nov 2008** 07-07-2009, 5:29 PM

My little sob story goes as follows. I ordered a pair of Jupiters the second week of May (birthday present). I then waited until halfway through June to be told that the colour I ordered was basically unavailable until August or later (backordered). Whatever, fine. I ordered a different colour, and still dont have them. Has anyone else had problems ordering from Oakley through a local shop? Is this poor customer service from Oakley, or should I find a new shop to buy from?

(homedawg678) · (homedawg678) **Join Date: Jan 2007** 07-07-2009, 5:34 PM

You ordered them from a shop or from the site ?

A similar thing happened to me except I ordered them off Oakley.com. They had changed the style of the O so I had to change my order. They gave me next day shipping for free in return and the glasses actually came sooner than they were supposed to.

(pri3st) · (pri3st) **Join Date: Aug 2007** 07-07-2009, 5:36 PM

Find a new shop.... http://shop.ebay.com/?_from=R40&_trksid=p3907.m38.l1311&_nkw=oakley+jup iter&_sacat=See-All-Categories

I would have waited a week then ordered online.

(chicagomastercraft)

whats the model number of the glasses? I can tell you when they will be available. Usually takes 7-10 days for us to get an order in from Oakley if they are instock ready to ship.

thebiggmann 07-08-2009, 10:09 AM

Well, one of the O's in my half jacket frame popped out and I asked if they could just send me a new O and they said I had to buy a whole new frame which I kinda think is bs. But that's about it

(evil0ne) · (evil0ne) **Join Date: Sep 2006** 07-08-2009, 11:12 AM

They used to be great, then they got too big, then they got bought out by Luxottica. It's gotten worse with every bump in the road.

thebiggmann 07-08-2009, 11:41 AM

Is quality still as good? I bought my half jackets 5 years ago and I'm in need of a new pair, but if quality has gone down hill I will look elsewhere. My current ones have been bulletproof, they're just finally wearing down a bit.

(homedawg678) · (homedawg678) **Join Date: Jan 2007** 07-08-2009, 11:46 AM

I think all their glasses are great. I've had 3 pairs, still have 2 and sold one, all in great condition.

Great customer service too, when I dealt with them.

(anodyne) · (anodyne) **Join Date: Feb 2006** 07-08-2009, 11:56 AM

eBay? Seriously?

Ever tried to warranty a product through an eBay seller? Or even get a genuine product?? Not to mention that 70% of the stuff sold on eBay these days is pricier than finding it elsewhere...