Articles
   
       
       
Pics/Video
   
       
       
Shop
Search
 
 
 
 
 
Home   Articles   Pics/Video   Gear   Wake 101   Events   Community   Forums   Classifieds   Contests   Shop   Search
WAKE WORLD HOME
Email Password
Go Back   WakeWorld > >> Boats, Accessories & Tow Vehicles Archive > Archive through July 11, 2007

Share 
Reply
 
Thread Tools Display Modes
Old    Wellman (scwellman)      Join Date: Nov 2006       06-25-2007, 11:21 AM Reply   
I recently used Houston Watersports Complex to do warranty work on my Supreme, a boat that HWC does not even sell, but they still honored my warranty work because they are also a Sanger dealer.

Here is a link to the thread that stirred up a mess for HWC. http://www.wakeworld.com/MB/Discus/messages/3183/463879.html?1182564207
I have to say that when I got my boat back this weekend I was very impressed with HWC they went above and beyond and had my boat completely detailed and in good working order.

After talking with Cliff the owner I learned some perspective that I was unaware of that added to the delay in getting my boat back to me, anyway, I would recommend Houston Watersports Complex for both sales and service and am sorry for any trouble this caused for Cliff the owner or James the service manager at HWC as they are top notch.
Old    00wakesetter            06-25-2007, 11:49 AM Reply   
I bet your glad you didnt go with mastercraft or malibu either if your looking for a houston dealer that has good service rep.
Old    Sam (wake1823)      Join Date: Dec 2005       06-25-2007, 12:00 PM Reply   
Did they read that thread?

you bashed the s*it out of them...what kind of "service" did they give you when you picked up yoru boat? Talk about a total 180?
Old    00wakesetter            06-25-2007, 12:08 PM Reply   
hahahaha i was thinking the same thing.
Old    Chris White (ccwhite)      Join Date: Jul 2004       06-25-2007, 12:49 PM Reply   
I havnt read Steve's thread but I can't say enough good things about Cliff and the guys at HWC. They went the extra mile for me... even to the extent that they are sending somebody out to my location (3 hrs away) since I can't tow the boat to them to do some minor warranty work. And at the same time they are going to do the 25hr service for free.

These guys understand customer service
Old    Wellman (scwellman)      Join Date: Nov 2006       06-25-2007, 2:00 PM Reply   
Sam,

Cliff and James where and are total professionals. I spoke with Cliff at length and he explained to me why it was took so long to get the repairs done. I have total respect for those guys and like I said in the other thread this should have been a sidebar conversation with Cliff and James and not a public bashing forum on WW.

I will take my boat back to them for service and perhaps buy a boat from them in the future, like I said before these guys are top notch and they made things right with me!

Reply
Share 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



All times are GMT -7. The time now is 5:24 AM.

Home   Articles   Pics/Video   Gear   Wake 101   Events   Community   Forums   Classifieds   Contests   Shop   Search
Wake World Home

 

© 2012 eWake, Inc.    
Advertise    |    Contact    |    Terms of Use    |    Privacy Policy    |    Report Abuse    |    Conduct    |    About Us