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Go Back   WakeWorld > >> Wakeboarding Discussion Archives > Archive through February 07, 2006

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Old    D C (dirwoody)      Join Date: Apr 2003       01-10-2006, 7:36 AM Reply   
I started this thread a while back asking about my chances of getting anything done with a cracked '03 premier DNA.

I sent it in and just recieved an '06 premier, Man, those guys rock, just giving Hyperlite props
Old    Mike (nauty_tique)      Join Date: Nov 2005       01-10-2006, 3:47 PM Reply   
That is awesome, you cant ask for anything more than that! Happy for ya!
Old    Colin Fichman (tidalwake0504)      Join Date: Oct 2004       01-10-2006, 5:45 PM Reply   
how did you crack your board?
Old    Erik (erik_c)      Join Date: Jan 2005       01-10-2006, 5:47 PM Reply   
Have you ridden the new premier? I would not be so stoked.
Old    Sparky Jay (wake_upppp)      Join Date: Nov 2003       01-10-2006, 6:16 PM Reply   
I don't know, Harf rides it pretty well!
Old    Eubanks (eubanks01)      Join Date: Jun 2001       01-10-2006, 6:26 PM Reply   
I might agree with Erik. I sent in my broken '01 Premier and got a free '05 Premier DNA. I did NOT like the new board at all. Don't get me wrong...I was pumped and very thankful to get a free board. I sold it and used the money to pick up a 3DS...much better ride for me.
Old    D C (dirwoody)      Join Date: Apr 2003       01-10-2006, 7:38 PM Reply   
Yea, still alot of time till the ice thaws, but i've heard it's alot different ride, not so sure about it, but i'll figure it out, i've got a marius too so no worries, unless i don't like either of them.

But I'm not sure how the old one cracked, just drying it off after a set and one of the molded fins had a big crack in it, so i sent it in
Old    Erik (erik_c)      Join Date: Jan 2005       01-11-2006, 10:35 AM Reply   
Harf could ride a two by four.
Old    00wakesetter            01-11-2006, 2:32 PM Reply   
I agree! My roomate broke his 01 byerly on a wake jump and he sent it in and they sent him an 05. Im glad to see hyperlite really standing behind their product.
Old    flyhigh (lyle)      Join Date: May 2004       01-11-2006, 2:58 PM Reply   
My 03 byerlys with the boa, have torn on the back were the cables tightin up, I wonder if they would do anything about this...
Old    Sparky Jay (wake_upppp)      Join Date: Nov 2003       01-11-2006, 6:00 PM Reply   
flyhigh, they'll rebuild or replace em.
Old    00wakesetter            01-11-2006, 6:14 PM Reply   
flyhigh for sure
Old    Harry (harryhog)      Join Date: Mar 2003       01-12-2006, 4:59 AM Reply   
how come they sorted it out, surely the warantee is only one year so its not covered??
Old    agent_orange            01-12-2006, 5:18 AM Reply   
I have some ripped bindings and was wondering where the address/contact info is for the hyperlite warantee can be found.
Old    flyhigh (lyle)      Join Date: May 2004       01-12-2006, 6:11 AM Reply   
What do I need to do??
Old    Tickle (showtime)      Join Date: Nov 2005       01-12-2006, 6:30 AM Reply   
flyhigh -- send them or take them to your local board shop -- i had the same problem w/ by byerly's -- love them but the boa system stinks-- have had 2 pair and both failed -- i ride the transits now -- the first pair were sent back -- second pair the shop let me exchange for the transits -- good luck -- hyperlite has more than just a one year warr-- i have never had a problem
Old    Brad (spoonman)      Join Date: Aug 2005       01-12-2006, 7:42 AM Reply   
Any Ideas for us peeps stuck in nowhere? My local "board shop" is a big sports store. They have sent them in for me but refuse to after one year. may be some one wants to sell me some over lays. I need one for a 04 temet and one for a 02 parks both XL if theres a diff. I would gladly pay for them and the shipping.
Old    Tickle (showtime)      Join Date: Nov 2005       01-12-2006, 7:57 AM Reply   
Contact Hyperlite @ 800-938-4040

They have sent me overlays one time before as well as binding hardware on more than one occasion. (ie. hyp bindings on lf boards)
Old    00wakesetter            01-12-2006, 10:12 AM Reply   
I have done the same thing with hyperlite. They will talk to you personaly and depending on who you talk to they might let you send the stuff in yourself insted of haveing a dealer do it. Good luck!
Old    Tickle (showtime)      Join Date: Nov 2005       01-12-2006, 10:40 AM Reply   
Jordan -- just sent you a mail
Old    flyhigh (lyle)      Join Date: May 2004       01-12-2006, 12:17 PM Reply   
I called and dude said to send it in, so hopefully they can fix that crap. or maybe hook me up with some new ones... thanks fellas
Old    Sparky Jay (wake_upppp)      Join Date: Nov 2003       01-12-2006, 6:14 PM Reply   
Harry, the warranty is lifetime on boards and bindings, as long as you own them, for workmanship and materials. I've been told they stopped sending parts out because it was getting out of hand. Now they want returns to be done through any HL dealer.
Old    Joe W. (denjoe)      Join Date: Jan 2006       01-13-2006, 9:33 PM Reply   
I had a Hyperlite State board that had a bad finish on the bottom and was bleeding on my upholstery. They swapped out the board with a new 06 Murray. They are a great company!
Old    Trevor (centralcali)      Join Date: Jan 2005       01-30-2006, 7:40 PM Reply   
I don't want to beat a dead horse, but I just picked up my 06 premier today. Hyperlite gave it to me to replace an 02 premier that I broke last week. They responded to my local shop 6 days after I sent the cracked board in!
Old    Tyler McCurdy (tyboarder03)      Join Date: Nov 2003       01-30-2006, 8:27 PM Reply   
How long is the average waiting time for Hyperlite to warranty something... my dealers had my old byerly for a month already and still no word. Maybe he smoked himself retarded.
Old    Trevor (centralcali)      Join Date: Jan 2005       01-30-2006, 8:34 PM Reply   
Tyler-
Maybe you should call Hyperlite yourself to check on it and when they got it. My local shop sent the board in on 1/20/06 and they called back 1/26/06 to say that they had gotten the board and couldn't fix it! I would imagine their warranty department is pretty slow right now.
Old    D C (dirwoody)      Join Date: Apr 2003       01-31-2006, 10:00 AM Reply   
It took me quite a while, I sent it in right after labor day and just got it back around the 9th of jan, but that's b/c all the 06's were backordered. Just stay in touch and you'll be fine.
Old    Elane (ebone66)      Join Date: Dec 2005       01-31-2006, 11:08 AM Reply   
3 months for my ERA bindings to get returned.
Old    depoint50ae (depoint50ae)      Join Date: Jul 2005       01-31-2006, 1:29 PM Reply   
Flyhigh

I had a HL rep contact me after reading a post about a lace that busted and he sent me all new hardware. His name is Tim. When I get home from work I will post up his info. He is the rep for my area so I don't know if he is the one in your area but he should have the info for your area if he isn't.

Old    depoint50ae (depoint50ae)      Join Date: Jul 2005       01-31-2006, 3:38 PM Reply   
Here is the contact info:

Tim Pelletier
South Central Sales Manager
hohyperlite@aol.com

He hooked me up after I posted on here about my busted binding lace. He is a cool guy and if he doesn't cover you neck of the woods I bet he know who does.

He went out of his way to contact me. Saved me a trip to my local Board Shop and sent the hardware free straight to my door!

What awesome customer service!!!
Old    Spanke (cool_dude)      Join Date: May 2004       02-02-2006, 8:08 PM Reply   
Got one for you, I bought this board from a truck load sale (it's where you return stuff to the store and the store ships it to another store to sell for cheap) so it's not exactly hyperlite allowed to sell. The top right corner is cracked and you can see the layers, i have the warranty card, could I return it? It's an 01 element, i think and 06 parks could work though. Possible or not?

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