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Old     (zimme)      Join Date: Feb 2013       02-21-2014, 9:42 PM Reply   
Not very often do people leave positive reviews for a good experience with a company. We mostly see negative remarks when something goes wrong. I wanted to express my gratitude towards Roswell for going above and beyond what they really needed to do. I bought a 2006 Supra last winter, and before I could even use it, my board rack swivels never worked. I just kind of threw them in the corner writing them off until I got around to replacing them, and this week I started searching for my replacement options.

I came across the Supra forums, and people were getting replacements for free back when their boats were still under warranty. Well, mine's 8 years old, and now obviously has no warranty. I emailed Roswell and let them know I had some of the swivel racks with the poor design that had failed, and they offered me two new pin style swivels for an extremely fair price. They had no reason to give me the price that they did, but were willing to work with a customer that had their product.

In that regard, they really stepped up. I gotta hand it to them for their great customer service. I emailed their general "info" email address, received a response within the same hour, and had an order placed for two new swivel's before lunch. I got home from work today... Friday... and there they were sitting on my front porch. Not too shabby.

WELL DONE ROSWELL!!! THANK YOU!!!



 
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