Originally Posted by wakerider111
usually there are nearly all outstandingly good stories for slingshot customer care. have you tried working with the dealer you bought from as well.?
Yes.. that is in process. This is my 3rd pair of SS bindings that have came apart this season.
- the dealer replaced my 2012 Rads after 2 trips to the lake- the toe was coming apart and a screw fell out. I switched to 2012 KTVs.
- After about 2 or 3 rides the liners started coming apart on the KTVs. I sent pics to SS customer service this time (i didn't want to bother my dealer again) and they promptly mailed me a new pair. In the meantime, I used Shoe Glue and Gorilla Glue to try to keep the KTV's going.
- Got the new pair and started using them after the other pair of KTV's become unusable. Contacted SS again after the liners and heel supports fell out (again) and they said they only wanted to work with dealers and distributors. Went to the dealer who took pics and sent to SS. Slingshot said was unwarrantable although it was exactly the same issue as before. Needless to say this is ridiculous. I am working with my local dealer now to resolve. I want a full refund and not another pair of SS bindings. I have already bought a 2012 HL Union and SYstem Bindings.
I am NOT that hard on gear either. I still have a pair of 2008 Murray's I rode 08, 09 and 10 with no issue. I also have a pair of 2011 LF shane's that are holding up fine.