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Old     (duffy)      Join Date: Feb 2006       07-02-2012, 12:29 PM Reply   
Does anyone have any contacts for Malibu who can actually help me??? Their customer service from the dealers all the way up to their actual customer service is lacking putting it nicely! Long story short my coupler bolts all broke off on my Malibu and I had to replace the couplers amongst other things. My dealer neglected to check the bolts when servicing my transmission and failed to find the issue when I told them I found broken bolts. Wouldn't a competent service tech call Malibu, Indmar and/or ZF to trouble shoot broken bolts? Not to mention my original dealer and replacement dealer were both banned from selling Malibu boats due to all the complaints and lack of service. This was all when my warranty was still valid and I have all the paperwork. Malibu wants to point the finger at their dealers instead of making it right!

My next issue is stress cracks that I had repaired by the Malibu dealer and they did a horrible job! Not only did they come back but they are worse and they messed up my finish. I realize boats get “some” stress cracks but these are ridiculous. Most are where screws go into the fiberglass.

The bottom line is I have been through two lousy dealers who were dropped from Malibu and now I’m getting resistance by Malibu customer service.

Has anyone else had issues with Malibu? Shouldn't Malibu or any other take responsibility for the dealers they allow to sell their boats? I have had numerous issues with these dealers ever since I bought my boat!


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