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Old     (jaegermaster)      Join Date: Sep 2002       02-11-2011, 6:24 AM Reply   
I have a Veto Pro Pac tool bag that I use daily.

http://www.vetopropac.com/scripts/pr...?idproduct=305

It was $175 when I bought it about 7 years ago. Recently the stitching on the zippers started to tear which made the zippers pretty much useless. Just as a stab in the dark I sent customer service an e-mail to let them know about the stitching issue. A couple of days later I got an e-mail stating that they want to take care of the problem. Rather than repairing my bag, they overnighted a brand new bag with a return shipping label. I swapped tools, swapped labels and dropped the old bag off at Fed-Ex. No down time, no hassles and no BS. I guess it pays to buy American.

I Just wanted to let you know about my good experience with Veto. Their bags are built to take serious abuse and their customer service deserves credit.

 
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