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Old     (calummoore)      Join Date: Nov 2007       05-16-2010, 12:48 AM Reply   
I just want to express the disappointment i have with Company wakeboards product and service.

I bought an ex demo Company wakeboard which was in very good condition from a shop here in Brisbane, Australia. I had it for about 3 months and rode it only 3 times before the Australia day weekend (January 26). I was happy with the board so far, not stoked but happy enough for the price. I went for an early ride and while getting up (approx 18mph) i caught a weak back edge while fooling around.

I was shocked that when i resurfaced that i had ripped the boot off the board. Upon closer inspection the insert had ripped out of the board which caused the base plate to snap. I took the board back to the shop and being ex demo i didn't expect a warranty. However being from such a weak fall i expected at least an alternative to help fix the board and a new base plate. All of which i was happy to pay for. The shop owner was shocked that the inserts had been moulded individually like they did on old boards and not the new way of when they are all joined to avoid them ripping out.

After months and months of stuffing around and lots of phone calls from the shop owner (who did a great job) he told me that it was practically impossible to get a new base plate for the board and company had nothing to offer. I was shocked. I sent the Company warranty section an email asking what alternatives there are for me to get a new base plate so i can actually ride this board and to let them know how disappointed i was. This was almost 3 weeks ago and i haven't had a reply back yet.

So this leaves me where? I have a useless board which i haven't ridden since January which has meant i have only ridden once since then on a mates board. There is no way i can afford a new setup and from what i'm told this board is only good for the bin now.

I bought this board to give a new company an opportunity and was hoping to be stoked with it. Yet all i'm left with is disappointment.

Sorry for the long rant but i thought it was fair to let people know that if you buy a Company board and have an issue do not expect help from them at all.

Calum Moore
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