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Old    David Clements (dcdave56)      Join Date: Jun 2008       01-05-2010, 10:56 AM Reply   
Last March I had to cancel a flight to Vegas that was non-refundable because I booked online. I was told that I could get a flight credit and I was emailed a 16 digit # and told that I had to use the credit inside of a year. I'm ready to do that but can't get through the automated system to talk to a human being to explain my situation and nothing on the website applies to me. Does anyone have experience with this? The only thing I have is a 16 digit #.
Old    Manzo (zo1)      Join Date: Aug 2002       01-05-2010, 11:01 AM Reply   
that is the case, you always have a year to use your credit. You cannot call the res center and speak with a person about making a res?
Old    Elizabeth LaMarca (lizzyb)      Join Date: Sep 2005       01-05-2010, 11:07 AM Reply   
You have one year to use the credit, as they stated.

Call (800) 756-1000 and go through the prompts for a reservation and to speak to a live agent.
Old    David Clements (dcdave56)      Join Date: Jun 2008       01-05-2010, 11:08 AM Reply   
Maybe I'll just need to call later and try to wade my way through and talk to a human...
Old    Matt Ritchie (ritchieps190)      Join Date: Aug 2001       01-05-2010, 2:13 PM Reply   
I "earned" a credit from United after winning at Customer Service Roulette. You probably have to take that credit to a live person at the airport like I did in order to use it for booking.
Old    RileyBangerter (steezyshots)      Join Date: Feb 2008       01-05-2010, 2:44 PM Reply   
This may help you get to someone. I didn't look to see if United was on there.

http://gethuman.com/
Old    RileyBangerter (steezyshots)      Join Date: Feb 2008       01-05-2010, 2:46 PM Reply   
they are on there, use the search at the top of the page
Old    E Double U (three6ty)      Join Date: Feb 2004       01-05-2010, 4:20 PM Reply   
Once you get on the phone just keep pressing 0 and it will get you to a live person

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