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Go Back   WakeWorld > >> Boats, Accessories & Tow Vehicles Archive > Archive through May 08, 2008

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Old    Cliff Griffin (seattle)      Join Date: Mar 2002       05-02-2008, 3:23 PM Reply   
Ok,

Long story short. I broke a fork on one of my series one board racks last weekend. I couldn't find anyone that sells them nearby, so I decided to contact Fusion direct. I called and left a message Tuesday night. First thing next morning a gal calls me back. I told her what happened and that I was desperate to have it replaced by the weekend. She told me the rack was past warranty but she could sell me a replacement for the broken fork at cost. I was elated at that point just knowing I didn't have to dole out a bunch of cash for a brand new rack. She told me she'd try to get it out asap. Well I figured it would take until at least early next week.

NOPE!

When I got home today the part was on my door step.

THANK YOU TO THE FOLKS AT FUSION! YOUR CUSTOMER SERVICE REGARDING MY SITUATION WAS FAN FREAKIN TASTIC!
Old    Tanner Russell (tanner)      Join Date: Oct 2005       05-02-2008, 3:40 PM Reply   
Yes, cindy took care of me as well on my speakers.
Old    mendo247            05-02-2008, 4:39 PM Reply   
AWESOME!
Old    Joe Heinemann (deltamud)      Join Date: Sep 2006       05-02-2008, 5:06 PM Reply   
About three years ago I had a problem with a rack, nothing real drastic. I called Fusion. Three days later same thing. New rack and they threw in a Fusion shirt. Unreal service.
Old    Joe Umali (dakid)      Join Date: Feb 2001       05-02-2008, 5:30 PM Reply   
the thread title led me to think you were going to tear 'em a new one like you do when you talk about the rams.
Old    Ryan (bsebllhglyknit)      Join Date: Jul 2007       05-02-2008, 6:58 PM Reply   
what phone number did you use to call fusion?
Old    Nu Bu (05mobiuslsv)      Join Date: Apr 2006       05-02-2008, 7:21 PM Reply   
Nice, beats the hell out of them telling you to get bent huh...
Old    Joe Heinemann (deltamud)      Join Date: Sep 2006       05-03-2008, 1:03 PM Reply   
Ryan, I am sorry, but I cannot find their number. I do remember it being a real adventure trying to find it. I finally went to Ultimate Water sports in San Jose, and an employee gave me the #.
Old    Jeff Baker (innov8)      Join Date: May 2005       05-03-2008, 1:16 PM Reply   
http://www.fusionsports.com/talk_to_us.php
Old    Tanner Russell (tanner)      Join Date: Oct 2005       05-03-2008, 6:55 PM Reply   
Toll Free: 1-877-863-8746
Phone: (925) 924-1365

Either or ;) .... LEAVE A MESSAGE!!!!!!!!
Old    Ryan (bsebllhglyknit)      Join Date: Jul 2007       05-03-2008, 7:33 PM Reply   
I have 5 calls into them so I can file some warranty claims on some stuff. No returned phone calls, I sent them a fax. no response. I pretty sure the 925 number is the one I have on file. I hope I get some kinda of phone call. I have tons of warranty stuff piling up.
Old    Tanner Russell (tanner)      Join Date: Oct 2005       05-04-2008, 12:35 AM Reply   
Ryan lets not blow things out of proportion?.... they only make 4 items to have claims on, and not like you got 4 or 5 boats.
Old    Ryan (bsebllhglyknit)      Join Date: Jul 2007       05-04-2008, 4:33 PM Reply   
Haha sorry I should of clarified. I work in a pro shop and handle all the warranty stuff.
Old    Tanner Russell (tanner)      Join Date: Oct 2005       05-04-2008, 5:48 PM Reply   
I actually thought about that after I posted it. I was like... nahhhhh surely not...lol.
Old    Ryan (bsebllhglyknit)      Join Date: Jul 2007       05-05-2008, 7:06 PM Reply   
yeah I have 5 speakers that need new leds. 2 didnt come with grills. 3 that need new speakers. and a light bar that came with a cracked light, no bulb and missing screws. Im sure they will take care of it, its just a matter of getting ahold of them.
Old    Newty (newty)      Join Date: May 2005       05-05-2008, 8:38 PM Reply   
I've had nothing but problems. It took 4.5 months to get a clamp and the same (but still waiting) on a replacement speaker. Not so impressed! Good to hear things worked out for some of you guys.

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