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Go Back   WakeWorld > >> Boats, Accessories & Tow Vehicles Archive > Archive through April 09, 2008

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Old    Tommy G (tommyg)      Join Date: Apr 2002       04-09-2008, 12:23 PM Reply   
Does anybody have experience, good, bad, or otherwise with the service department at California Marine Sports (formerly Hammers) in Fairfield?

I usually take my boat for service to West Coast Correct Craft in Folsom, as I feel very confident in their service department...but it's a very long drive. Potentially willing to give it a go in Fairfield, as they're much closer, but I'd like to hear feedback on their service dept. I had a very bad experience at Hammer's in Petaluma a few years back, and since then I've only taken it to Folsom.
Old    Ben Kerran            04-09-2008, 12:50 PM Reply   
Not since the new ownership took over, but once when the service dep't had just opened at that location for Hammer's (a year ago +/-). Had a good experience. I think it is the same father/son service team that took care of Hammer's Petaluma and more recently Fairfield (Chad I think). Again, they did a good job for me. I have talked to the new owners a few times for other stuff and they have always been really helpful.
Old    Tommy G (tommyg)      Join Date: Apr 2002       04-09-2008, 2:40 PM Reply   
Thanks for the feedback. I had an awful experience with the father/son team when they had just taken over in Petaluma. Made an appointment for some warranty work. Essentially, about 2 1/2 weeks after I dropped it off, and a number of calls, they hadn't even looked at it yet. I got more and more ticked off with every call until I finally told them I was picking up the boat in a few days whether it was serviced or not...and I was going to be livid if it wasn't done. It was done, but left a really bad taste in my mouth to ever work with them again.

Oh, and it was during winter, so it was sitting outside in the rain the whole time.
Old    Ben Kerran            04-09-2008, 3:33 PM Reply   
that would be COMPLETELY unnaceptable to me, so i dont blame your hesitation. I do know they have a pretty large indoor bay in Fairfield, so I would assume it wouldn't sit outside. Based on your experience, I would definitely call and confirm timing. Man that sux.

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