Not sure if this will help
TO OUR VALUED CUSTOMERS:
First off let me apologize on behalf of all of us here at Roswell for any inconveniences you have been having with the Supra swivel boardracks. It has been a work in progress between our design department and Skierís Choice to have a working, durable swivel on all of your boats. Our initial retrofit pin kits have worked for most customers but understanding that this wasnít the level we needed to achieve, we worked jointly with Skierís Choice on a solution to take care of the issues once and for all. There are two options available to swivel board rack owners that I will go over below.
Option 1- A new manual swivel will be available in the next 8-10 weeks through Roswell directly. It is made using the same swivel assembly you have right now (05/06 boats) except the locking pin and 3 push pins have been replaced with a manual Quick Release Pin. The Q.R. pin gets pulled up and the swivel can rotate through the 3 positions. It is then replaced, locking the swivel in either position. The system is as close to bombproof as we could make it without sacrificing the styling we had in the first design. This will be available to you as a replacement under warranty at no charge from us- All we will require is you to send your current swivels back.
Option 2- Our new 2007 swivel will also be available for customers looking to keep a push button type swivel. These new swivels are compatible with the 2005 and 2006 swivels and will be made available for replacement customers (again through Roswell) closer to the New Year. This new swivel has been tested and we are confident that under normal usage they will hold up to daily wear and tear. As this option is a direct upgrade to a 2007 product there will be a charge if you choose to go this route. We feel that the manual swivel in option 1 is a reasonable fix for our 2005/06 customers in line with our warranty. We will have more information on the upgrade charge shortly.
Both options will require you to send your current swivels back to Roswell.
Once again I apologize on behalf of everyone here at Roswell for any frustration and inconvenience and assure you that we will continue to work closely with Skierís Choice to satisfy all of our customers in as timely a fashion as possible. If youíd like you can contact myself email@example.com
or Ryan firstname.lastname@example.org
(780.490.7908) and we will organize switching out your swivels.