I have a Veto Pro Pac tool bag that I use daily.
It was $175 when I bought it about 7 years ago. Recently the stitching on the zippers started to tear which made the zippers pretty much useless. Just as a stab in the dark I sent customer service an e-mail to let them know about the stitching issue. A couple of days later I got an e-mail stating that they want to take care of the problem. Rather than repairing my bag, they overnighted a brand new bag with a return shipping label. I swapped tools, swapped labels and dropped the old bag off at Fed-Ex. No down time, no hassles and no BS. I guess it pays to buy American.
I Just wanted to let you know about my good experience with Veto. Their bags are built to take serious abuse and their customer service deserves credit.