Last september I bought an Aerial Airborne tower for my I/O ski boat on ebay from H2O sports warehouse and had a really good experience with them. Well the rubber washers that go between the tower and the boat have already started to crack and rot which I wasn't too happy about and the tower has totally faded. So I called Aerial direct to get some warranty info and the guy I talked to basically said sorry, there is nothing we can do we don't warranty things we don't sell, call the company you bought from. I said I had gotten the tower on ebay and you guys were the manufacturer so wouldnt you handle the warranty work. Again the guy said we don't warranty things that we do not sell directly call who you bought it from. The guy was basically not very helpful or willing to help at all. I was not looking to return the tower, I just wanted 4 new washers and a bolt that had broken.
Anyway, i finally find the place I bought it from on ebay and call them. I spoke to a guy named Pat, explained what happened and he asked for an order number. Well I did not have it with me and ebay does not keep info on purchases past 60 days. Pat basically said I can' pull up your record either but no problem email me what you need and i'll send it out. I emailed him at 4:00 and got a fedex shipping conf. at 4:45. Now to me that is customer service. Not so much from the manufacturer or distributor that I dealt with but Pat was awesome. Maybe this is a little bit of a rant, but just wanted to give them some props