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Old     (nomore)      Join Date: Mar 2010       03-01-2010, 9:30 AM Reply   
I dont know how many of you ride Slingshot's product, but I was a strong believer in them. Their customer service used to be the BEST. I am now convinced that I will no longer buy anything they sell, due to how things are going now. Its not the same as it used to be, and I understand the economy isn't so hot, but they should definitely have someone working in warranty that knows their own butt from a hole in the ground... And as far as I can tell, they have some people working in departments they definitely should NOT be in.

All in all, I see Slingshot's customer service going straight down the drain! After a couple things happened recently, I REFUSE to purchase anything they sell now.

Anybody else had any issues? I feel that I am not the only one who has these feelings now!
Old     (tailgate)      Join Date: Apr 2007       03-01-2010, 9:57 AM Reply   
nice first post... I have not had to deal with their warranty dept, but did have to talk to customer service, I had a good experience with them...
Old     (wakerider111)      Join Date: Jul 2006       03-01-2010, 9:59 AM Reply   
uhh ohh... maybe more time is needed to get things in sway after the change up? i have not had to deal with customer service. probably wont till those RAD boots come out. i want to check those out (like everyone else )
Old     (behindtheboat)      Join Date: Aug 2006       03-01-2010, 10:03 AM Reply   
http://www.wakeworld.com/forum/showt...king+slingshot
Old     (ironj32)      Join Date: Jan 2007       03-01-2010, 10:19 AM Reply   
Quote:
Originally Posted by behindtheboat View Post
There's no need to reference the old thread...none of the text transferred over (at least it hasn't yet).
Old     (sidekicknicholas)      Join Date: Mar 2007       03-01-2010, 10:28 AM Reply   
I haven't had to deal with them since Kyle left... but while he was there it was seriously better than best.

I would call with a problem, expect they could do nothing and would have understood, and next thing you know I have the warranty guy's cell phone so he could help me resolve my problem while he was on vacation.... hard to beat that.
Old     (behindtheboat)      Join Date: Aug 2006       03-01-2010, 10:37 AM Reply   
yea, it's supposed to transfer over sometime Dave said. You can also change the display mode and see the text
Old     (dakid)      Join Date: Feb 2001       03-02-2010, 1:47 AM Reply   
Quote:
Originally Posted by nomore View Post
I dont know how many of you ride Slingshot's product, but I was a strong believer in them. Their customer service used to be the BEST. I am now convinced that I will no longer buy anything they sell, due to how things are going now. Its not the same as it used to be, and I understand the economy isn't so hot, but they should definitely have someone working in warranty that knows their own butt from a hole in the ground... And as far as I can tell, they have some people working in departments they definitely should NOT be in.

All in all, I see Slingshot's customer service going straight down the drain! After a couple things happened recently, I REFUSE to purchase anything they sell now.

Anybody else had any issues? I feel that I am not the only one who has these feelings now!

you wouldn't happen to be an ex-employee or ex-rider hiding behind an alias, would you?

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