WakeWorld

WakeWorld (http://www.wakeworld.com/forum/index.php)
-   Boats, Accessories & Tow Vehicles (http://www.wakeworld.com/forum/forumdisplay.php?f=3183)
-   -   Props to Roswell (http://www.wakeworld.com/forum/showthread.php?t=801209)

zimme 02-21-2014 9:42 PM

Props to Roswell
 
Not very often do people leave positive reviews for a good experience with a company. We mostly see negative remarks when something goes wrong. I wanted to express my gratitude towards Roswell for going above and beyond what they really needed to do. I bought a 2006 Supra last winter, and before I could even use it, my board rack swivels never worked. I just kind of threw them in the corner writing them off until I got around to replacing them, and this week I started searching for my replacement options.

I came across the Supra forums, and people were getting replacements for free back when their boats were still under warranty. Well, mine's 8 years old, and now obviously has no warranty. I emailed Roswell and let them know I had some of the swivel racks with the poor design that had failed, and they offered me two new pin style swivels for an extremely fair price. They had no reason to give me the price that they did, but were willing to work with a customer that had their product.

In that regard, they really stepped up. I gotta hand it to them for their great customer service. I emailed their general "info" email address, received a response within the same hour, and had an order placed for two new swivel's before lunch. I got home from work today... Friday... and there they were sitting on my front porch. Not too shabby.

WELL DONE ROSWELL!!! THANK YOU!!!


http://i166.photobucket.com/albums/u...psz1ii4qtg.jpg

cgilliland 02-22-2014 6:47 AM

I like Roswell too. Their stuff seems solid. That's one of the reasons I bought the SA - tower/speakers setup seems rock solid.

MBofTexas 02-22-2014 8:24 AM

Star One Wake make the tower on some MB boats. I had a very good experience with them and worked directly with the owner. He was very informative about the tower industry and went way out of his way to take care of me.

Sent from my XT1080 using Tapatalk

simplej 02-22-2014 8:35 AM

Quote:

Originally Posted by MBofTexas (Post 1865692)
Star One Wake make the tower on some MB boats. I had a very good experience with them and worked directly with the owner. He was very informative about the tower industry and went way out of his way to take care of me.

Sent from my XT1080 using Tapatalk

Thanks for this, this adds so much to this thread and is completely relevant.

MBofTexas 02-22-2014 8:38 AM

Quote:

Originally Posted by simplej (Post 1865694)
Thanks for this, this adds so much to this thread and is completely relevant.

I don't understand your point. They were talking about tower and board racks, and the service they received from Roswell. I added that I had a similar experience with Star One and their service. SO WHAT'S YOUR POINT.........

Sent from my XT1080 using Tapatalk

simplej 02-22-2014 12:05 PM

Quite simply because this thread is dedicated to Roswell products. Plugging another product is irrelevant. It also stands to reason that you are an MB dealer based on your screen name. So what was the point if your original post? To advertise your brand and towers?

Anyways, haven't had experience with Roswell aside from speaking with them at surf exp. their quality seemed high and they were more than pleasant to talk to that's for sure.

MBofTexas 02-22-2014 12:09 PM

I am not a dealer, I am a consumer. I own an MB. I did not know it was brand specific thread. I thought it was a positive thread about CS. My apologies for trying to add a positive comment.

Sent from my XT1080 using Tapatalk

bcd 02-22-2014 1:33 PM

Classic wakeworld - not even a props to someone thread can go without an argument

Sent from my DROID RAZR HD using Tapatalk

jhartt3 02-22-2014 1:40 PM

well roswell post got me looking at their offerings i like their 2 new towers ... just a bit pricey. if it could get them around 13-1500 with a bimini i may be game.

brichter14 02-22-2014 1:53 PM

By far, Bulbasaur is the best pokemon for fighting against Geodude.


Oh were we back on topic?

zimme 02-23-2014 6:02 AM

Quote:

Originally Posted by brichter14 (Post 1865730)
By far, Bulbasaur is the best pokemon for fighting against Geodude.


Oh were we back on topic?

Wish there was a like button. :D

Shane10p 02-23-2014 7:00 PM

Roswell is not only a great company but the also support there wake community. We recently just had a charity auction for Wake the World NW and Roswell donated a ton of great gear to help raise money for this event. Companies that also give back to the community they work in will always continue to get my business . Great company and great products !


All times are GMT -7. The time now is 7:01 PM.