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-   -   Liquid Force Customer Service/Quality Control Warning!!!! (http://www.wakeworld.com/forum/showthread.php?t=795196)

bersach 08-23-2012 11:45 PM

Liquid Force Customer Service/Quality Control Warning!!!!
 
So I picked up one of the new limited Harley boards with the monster graphics about two months ago and have ridden it behind only the boat maybe a dozen times. I went to go take my bindings of my board to move them to my slider board and noticed the inserts on the board are starting to come out of the board. (a bite bulge in the area around the inserts presented itself). I was really nervous about riding the board because it could be really dangerous. Liquid force was contacted and they confirmed that the board was no longer safe to ride. However they said since the monster boards were bought by monster they are "promo" boards and are not eligible for a warranty. So now I'm stuck with no money and no wakeboard. I would seriously be cautious now of buying anything made by liquid force since a new shrink wrapped board that came from them lasted a total of 8 weeks. I know the boards are pressed in the United Arab Emerates but seriously LF stop slacking on the quality control. Because even though monster may have given boards away I paid for mine and now I have nothing to show for it. For a company that I've always respected and supported I was very disappointed with the level of customer service I received from them.

wakeboardern1 08-24-2012 4:21 AM

And my friend broke 5 different CWB boards in a year, broke a million bindings, snapped a marek in half on his first set on it, but went the entire season without breaking LF gear. In the meantime, I snapped two Watson classics last summer, one of which I had only had 7 sets on, but haven't had an issue with my hybrid.

Point is, every company has boards that will break under different circumstances. Apparently there was a bad batch of Harley's produced, and they were warrantying the crap out of them. Unfortunately, most businesses don't like warranty stuff that was given away as a promotion, and just because you paid for it, doesn't mean you get a warranty.

http://skipro.com/media/pdf/Liquidforcewarranty.pdf

On top of that, it's pretty expressly stated that you have to be the original owner to even qualify for the warranty. It sucks dude, but you have to live with it. I've had amazing customer service with LF, but that might be because they got money out of my purchases, whereas you didn't actually support them directly, so they were less willing to help out.

But coming on here and complaining that they didn't warranty a board that is not under warranty doesn't usually get a lot of sympathy.

cwb4me 08-24-2012 5:20 AM

I've never had any trouble getting CWB or Liquid Force Bindings warrantied. I also have broken both manufacturers boards[out of warranty]. I currently own both manufacturers boards and would recommend them to friends.

08-24-2012 5:46 AM

I too have never had an issue with warrantying LF boards/bindings.

Question though....why did the Monster boards come with warranty paperwork in the sealed package just like any other new LF board?

wakedaveup 08-24-2012 6:16 AM

LF has always had the best customer service I have seen. I have broken numerous shane boards (pre hybrid) and LF warrantied almost all of them. There product has been some of the best quality product I have every ridden. My new shane hybrid has been put to the test and still has the same feel as the day I bought it. One thing I will agree on that I'm leary about (nothing to do with LF customer service) is that riding the G last weekend my metric screws ripped out of the board. Im not riding LF bindings and have a good feeling I just don't have a proper binding to board fit so I think thats why. I checked the inserts and the threads aren't stripped so I'm not sure what happened. I tighten my gear before every ride but I'm also using washers as risers lol because the bolts are too long for the bindings I'm using. Word of advice, don't put ronix ones on a shane hybrid (yes I mix match because the boots feel amazing on my feet) the heel and toe lift is ridiculous so probably going to have to go another binding route.

brycejb328 08-24-2012 7:48 AM

Had similar happen to a Lyman and lf took care of it. Bummer that your having a bad experience.

liquidmx 08-24-2012 10:25 AM

Op, I'd you buy the board from a dealer or from a secondary market like eBay. I imagine if you bought from a dealer, that dealer should be able to help w the warranty process.

08-24-2012 10:32 AM

Quote:

Originally Posted by liquidmx (Post 1778166)
Op, I'd you buy the board from a dealer or from a secondary market like eBay. I imagine if you bought from a dealer, that dealer should be able to help w the warranty process.

Pretty sure these boards were promo giveaways in contests. And then some people decided to sell them on CL & Ebay.

yeahhh 08-24-2012 10:44 AM

That's what you get for buying a board with the Monster logo printed on it.

08-24-2012 10:54 AM

Quote:

Originally Posted by yeahhh (Post 1778171)
That's what you get for buying a board with the Monster logo printed on it.

Bc we know RedBull is cooler???

TParke 08-24-2012 12:04 PM

Same thing happened on a 2012 Harley grind I had.

08-24-2012 12:07 PM

Just wanted to chime in here. Myself and a few of my friends have had excellent warranty and customer service experiences with LF. They've done right by us on numerous occasions.

liquidmx 08-24-2012 1:10 PM

LR3w8kbrdr - That's what I was hinting at. Here is how I suspect this whole thing went down...

LF gives away several FREE boards as promotional items.
Someone decides to sell one on craigslist or Ebay to make some quick cash.
Someone buys the board on Ebay and breaks it later.
Then comes on the internet to talk ish about a manufacturer that wont warranty a free board they gave away...which, in the perspective of the OP...they bought the wakeboard.

Makes it a lose, lose for LF. get bashed for not warrantying a FREE board they gave away on the internets...or spend money warrantying a free board to maintain a good reputation.

tarek 08-24-2012 3:51 PM

Liquid Force and Colin are rad with the warranty department from both the consumer and retail side.

Wakeboards are cheap sack up and buy a new one!

jburbo 08-24-2012 3:55 PM

Quote:

Originally Posted by tarek (Post 1778282)
Liquid Force and Colin are rad with the warranty department from both the consumer and retail side.

Wakeboards are cheap sack up and buy a new one!

I have dealt with Mike Z and Colin O in the past, they have always gone above and beyond to take care of me

melvinator 08-24-2012 4:05 PM

I bet monster BOUGHT those boards from liquid force so its not really a lose, lose for LF. Even if they didn't they should be warrantied. If I win a new car in a raffle does it not still have a warranty?

wakeboardern1 08-24-2012 6:02 PM

The warranty still only applies to the original purchaser though, i.e. Monster/the winner of the giveaway.

Don't buy stuff like that second hand and you won't have a problem. My friend won a Watson LTD back in 08 that had Watson's handprints in the paint, but he never rode it because it was super limited edition and he didn't want to damage it.

VinnyA 08-24-2012 6:04 PM

lol i have a monster harley too. Not excited to read this thread. No problems so far with mine, but disappointed to know that LF paperwork doesnt mean anything and that those M6 inserts are "the strongest board-binding" connection ever hahaha

detonate69 08-24-2012 9:09 PM

Quote:

Wakeboards are cheap sack up and buy a new one!
Wakeboards are cheap? Your mommy and daddy must buy them or you just have money to burn. I don't see how 400 bucks is cheap?

Sent from my SAMSUNG-SGH-I777 using Tapatalk 2

tarek 08-24-2012 10:33 PM

Quote:

Originally Posted by detonate69 (Post 1778326)
Wakeboards are cheap? Your mommy and daddy must buy them or you just have money to burn. I don't see how 400 bucks is cheap?

Sent from my SAMSUNG-SGH-I777 using Tapatalk 2

You own a boat.... wakeboards are cheap!

adam_balon 08-24-2012 11:20 PM

why the hell would you buy a pepsi wakeboard. jez man.... support local shops, buy boards from reputable dealers. the monster boards were most likely built as a promo item. i would assume they carry no warranty from the mfg. and most likely bought off ebay. i know for a fact burton warranty states no warranty for items purchased from ebay( yes the warranty card says ebay)

sure has a nice lame ass green logo on it though.

lf is the best most dominating brand on the market today. never once had a warranty issue.

yeahhh 08-25-2012 1:36 PM

^ yes!

BamaLurker 08-27-2012 2:21 AM

I told ya to slap a monster sticker on ur Harley and spend your money on boat gas!

electricsnow 08-27-2012 9:29 AM

To be fair, it's not just a Pepsi board because monster supports a number of wake athletes. And please correct me if I'm uninformed, but i thought the monster team manager had a connection to lf, in which case the collaboration makes sense.

adam_balon 08-27-2012 10:01 AM

looks to me like a promotional item. much the same as the alcohol branded snowboards you see in bars and pubs. they are generally really cheap.

either way they are really lame. there is no way in hell harley ever drinks a monster drink.... fat kids sitting in the stands and video gamers..... thats who drinks monster. pepsi is smart to that.

anyways... bottom line is support a local shop, buy a real wake deck. avoid all the bull****, get a valid warranty. 4 steps to happiness.

alexair 08-27-2012 10:06 AM

Quote:

Originally Posted by adam_balon (Post 1778345)
lf is the best most dominating brand on the market today. never once had a warranty issue.

...and LF can afford yourself doing a poor quality boards for promo - good luck, Monster!

08-27-2012 10:23 AM

Quote:

Originally Posted by adam_balon (Post 1778701)
either way they are really lame. there is no way in hell harley ever drinks a monster drink.... fat kids sitting in the stands and video gamers..... thats who drinks monster. pepsi is smart to that.

So you're telling me that your buddies, wakeboarding friends and you dont drink these energy drinks??

adam_balon 08-27-2012 9:05 PM

heck no. stuff will kill you. and alex... not sure what your post says.... the grammar is everywhere...

08-27-2012 9:11 PM

I was just asking that bc I see at least 7 out of 10 wakeboarders drinking these energy drinks when theyre out riding at the park. When my friends would come out on the boat, theyre bringing 2 each it seems with them. At the pro comps these pros are walking around drinking them.

Back to the topic though. OP...you out there?

electricsnow 08-27-2012 9:50 PM

I get your point Adam, I'm just saying that the collaboration makes sense.

And for whatever it's worth, it's not some evil scheme by Pepsi because Pepsi doesn't own monster.

rplogue7 08-28-2012 4:06 PM

Man that really sucks, not being able to ride. Especially after buying one of the sickest boards on the market!

Liquid Force is usually a cool company, but this situation makes me shaky on even think about buying one. On the bright side, your experience can warn all of us about Liquid Force, and make us skeptical about buying one.

08-28-2012 5:03 PM

^^^LF has done nothing but great thins for many including myself in regards to boards & bindings. I wouldnt hesitate again. Its apparent that they dont warranty these promo boards though.

dezul 08-28-2012 5:59 PM

It sucks they don't warranty the promos'. With that being said, I am definitely an LF fan. I started out on Ronix but the quality and design of LF won me over. I wished LF would send you an old Harley non Monster as a replacement. Sometimes taking a hit pays off in the end.


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