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-   -   Directv Retention (http://www.wakeworld.com/forum/showthread.php?t=776514)

jwag 02-23-2010 6:28 PM

Is there still a direct number? I am a longtime directv customer and a big fan, just growing tired of seeing the advertised rate for new customers $30 lower than what I am paying. So much for customer loyalty.

peter_c 02-23-2010 6:56 PM

Best thing to do is tell them Comcast or something, is offering you a killer deal, and ask what they will do for you?? Usually under the threat of you leaving they will offer you a discount. With my Iphone in my car I canceled Sirius radio and they immediately offered me a lower rate as did Direct TV in the past. <BR> <BR>Phone: <BR>888-777-2454 <BR> <BR>How to reach a live person: <BR>Speak "Yes" when prompted <BR> <BR>Speak "Operator" continuously until transferred. I had to say it about 5 times <IMG SRC="http://www.wakeworld.com/MB/Discus/clipart/happy.gif" ALT=":-)" BORDER=0> <BR> <BR>BTW thought you moved to Auburn?

02-23-2010 6:59 PM

I would be happy if they just turned the dang commercial volumes down.

jwag 02-23-2010 7:05 PM

Thanks Peter, nope we are still in San Jose, the wife would love to move to Auburn, but I am chicken and my job pays well ;) <BR> <BR>side note: I pitted for Tom Wayes at King of the Hammers, it was killer...we started 95 finished 15.

peter_c 02-23-2010 7:15 PM

Yeah, and I am parting my rig. I have already sold a bunch of stuff, but still have a long ways to go <img src="http://www.wakeworld.com/MB/Discus/clipart/sad.gif" border=0> <BR> <BR>Oh well looking to take advantage of this crappy economy and buy a nice house for cheap <img src="http://www.wakeworld.com/MB/Discus/clipart/happy.gif" border=0>

zo1 02-23-2010 7:22 PM

<b>I would be happy if they just turned the dang commercial volumes down.</b> <BR> <BR>Can I get an amen

skongolf 02-23-2010 7:44 PM

AMEN!!! I have a month left on my contract and will definately be giving them a call. THe bad thing is I can't threaten them with switching back to Cox because they are rediculous. The same service is about $35 a month more with Cox. Even if they gave me another 2 year re-up with the 50% off the first year I would do it.

deuce 02-23-2010 8:34 PM

Called tonight about an unrelated issue.... Feel bad for the customer service reps....but my GOD....take care of my issue the first time....

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