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-   -   United Airlines Question? (http://www.wakeworld.com/forum/showthread.php?t=754375)

dcdave56 01-05-2010 10:56 AM

Last March I had to cancel a flight to Vegas that was non-refundable because I booked online. I was told that I could get a flight credit and I was emailed a 16 digit # and told that I had to use the credit inside of a year. I'm ready to do that but can't get through the automated system to talk to a human being to explain my situation and nothing on the website applies to me. Does anyone have experience with this? The only thing I have is a 16 digit #.

zo1 01-05-2010 11:01 AM

that is the case, you always have a year to use your credit. You cannot call the res center and speak with a person about making a res?

lizzyb 01-05-2010 11:07 AM

You have one year to use the credit, as they stated. <BR> <BR>Call (800) 756-1000 and go through the prompts for a reservation and to speak to a live agent.

dcdave56 01-05-2010 11:08 AM

Maybe I'll just need to call later and try to wade my way through and talk to a human...

ritchieps190 01-05-2010 2:13 PM

I "earned" a credit from United after winning at Customer Service Roulette. You probably have to take that credit to a live person at the airport like I did in order to use it for booking.

steezyshots 01-05-2010 2:44 PM

This may help you get to someone. I didn't look to see if United was on there. <BR> <BR><a href="http://gethuman.com/" target="_blank">http://gethuman.com/</a>

steezyshots 01-05-2010 2:46 PM

they are on there, use the search at the top of the page

three6ty 01-05-2010 4:20 PM

Once you get on the phone just keep pressing 0 and it will get you to a live person

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