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-   -   Offshore help centers. (http://www.wakeworld.com/forum/showthread.php?t=629280)

surfdad 09-24-2008 9:54 AM

I had to use an online/chat help center this morning. At the conclusion of the conversation, I was asked: <BR> <BR>8:45:27 AM Andrea N. <BR>Before I let you go, is there anything else I can assist you with? <BR> <BR>Very nice and good business. I politely responded - no that was it. <BR> <BR>And in what was, I'm sure broken English the Tech Representative responded: <BR> <BR>8:45:57 AM Andrea N. <BR>Thank you for using xxxxxx, I hope you have a day ahead. <BR> <BR>So from now on, I am NO LONGER going to wish folks a good day, or anything with any sort of positive adjective, just simply: I hope you have a day ahead. <IMG SRC="http://www.wakeworld.com/MB/Discus/clipart/happy.gif" ALT=":-)" BORDER=0> The converse of that is what? You DON'T have a day ahead? That would suck.

ragboy 09-24-2008 11:00 AM

I have incorporated some of those help systems for a few of my clients. When you install the software for a rep, they have a dashboard, and they click on buttons that insert canned responses. They don't type that stuff out. So sometimes it is very easy to tell when they DO actually type.

notsobueno 09-24-2008 1:53 PM

^ I need one of those dashboards for wakeworld. <img src="http://www.wakeworld.com/MB/Discus/clipart/biggrin.gif" border=0>

ragboy 09-24-2008 1:58 PM

You could make your own canned responses also. I bet the most used one would be.... <BR> <BR>DUDE! RTFM. <BR> <BR>(Read The F***ing Manual)

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