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-   Archive through October 14, 2007 (http://www.wakeworld.com/forum/forumdisplay.php?f=512581)
-   -   I promise this will be the last time...... (http://www.wakeworld.com/forum/showthread.php?t=510214)

worththewake 10-10-2007 5:26 PM

That I post on this subject. I asked about everybody's opininons on this situation...my boat dealership where I bought my boat closed without warning. I have some unresolved issues with my boat that the dealer had said that he put in a note to Malibu. Low and behold, I called Malibu thinking they would back the customer or at least try and help the customer out but no luck. They have nothing in regards to my issues with my boat. I talked to customer service and the lady was "going to talk to her manager" and get back with me. Two days later, nothing. Even called the rep for my area with no luck, no return phone call or email, nothing. Needless to say I'm getting a little frustrated that I'm getting no response and no help. I'm not trying to bash Malibu but h**l I spent some good money for this boat and I expect some answers. My question I'm asking now, who do I get answers from? Company president? I'm at a loss and I'm very frustrated. I'm open to any suggestions.

ord27 10-10-2007 5:32 PM

what kind of issues are you having with the boat? <BR> <BR>what Malibu office are you calling? <BR>I hear that there are differences between the Cali plant and the Tenn plant <BR>perhaps you can call the other plant.... <BR> <BR>I really wish I could help <BR>I love my boat <BR>and am fortunate enough to have the top dealer in the country <BR> <BR>try posting over on the Malibu Crew site <BR>there are dealers on there that might can help you <BR> <BR><a href="http://www.themalibucrew.com/forums/?act=home" target="_blank">http://www.themalibucrew.com/forums/?act=home</a>

worththewake 10-10-2007 5:38 PM

Well for starters my middle seat in the rear has been falling through and messing up the interior, talked to my dealer in regards to this and he was suppose to order a new skin and recover the seat. Malibu has heard nothing of this. Next up my blower sounds like a garbage disposal. When I asked the dealer about this while my boat was in, he told me that he had taken the blower apart and he found nothing wrong with it but he did make a note of it and sent it to Malibu and again Malibu had heard nothing about this. Now I'm even doubting that he put my boat on the computer and did a prop shaft alignment for me when I had it in his shop. Cliff, thanks for your help, I'm also going to post on the malibu crew.

spherren 10-10-2007 6:14 PM

I had the same issues. I live 4 hours from my dealer and they orderd me a new set. I have a 06 V-ride. There is a new updated seat cusion that is stiffer to prevent it from falling in the engine compartment. The blower I went to a local shop and replaced my self and they will credit me for the price of the blower. My blower came apart, but it was very noisy since new. I found that they mounted it right on the back transome and it caused a vibration that the hull amplified. I installed the new one by zip tied to the exhaust rubber tube. No noise at all now. Hope this helps.

26lacefield 10-10-2007 6:36 PM

i'm sorry to hear about your issue. try to convince the factory to send you the parts that you need and just put them it yourself. you've probably already tried that but its just a suggestion.

worththewake 10-10-2007 7:04 PM

guys, thanks for all your help. in the meantime I have just recieved an email from the dealer telling me that he is getting caught up and sending all the stuff to malibu. Scotter, did you contact the dealership or the plant in regards to the seat cushion and the same about the blower? who credited you for the parts, Malibu or the dealer?

spherren 10-10-2007 8:39 PM

Dealer on both. Didnt want to drive 4 hours to have the blower replaced. Im sure they will file a claim and get paid by Malibu.


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