WakeWorld (http://www.wakeworld.com/forum/index.php)
-   Archive through June 20, 2007 (http://www.wakeworld.com/forum/forumdisplay.php?f=465992)
-   -   stellar customer serice from Ronix and TSR (http://www.wakeworld.com/forum/showthread.php?t=463981)

bendow 06-17-2007 7:24 AM

I was at TSR riding yesterday and the laces on my Ronix Cell bindings ripped also the the front of the toe was coming unglued. I was really bummed because I knew I'd have to wait to send them in and get them sent back, but much to my surprise TSR gave me a brand new pair right then and there, no questions asked besides "do you want to mold them?" Paul O'brien told Jeremy (the boardshop manager at TSR) if the customers have any problems with the product take care of them and that's exactly what they did. I got the Cell's when they first came out and from what I heard there were some changes to the second batch to prevent the problems I had. All and all I couldn't be more pleased with the service I received from both TSR and Ronix!

fuller313 06-17-2007 11:05 AM

TSR is a great boardshop.

singapore_sling 06-17-2007 11:12 AM

I got my new setup at TSR a few weeks back and they really know what they're doing, and their prices were surprisingly good. Hopefully i'll be heading up there wednesday to ride.

bendow 06-17-2007 8:05 PM

Mike, you should go up Thursday too for the showdown. It's a lot of fun, they have comps for beginner through pro. I'm going to ride in it. It'll be my first competition...pretty excited

singapore_sling 06-17-2007 10:04 PM

Yeah benjamin I wish I could get thursdays off to go see the showdowns.I wouldn't embarass myself by entering though ;).I'll probably go up to see one when my friend comes down here. We went to the camp there like two years back(im 17).

All times are GMT -7. The time now is 4:37 PM.