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-   Archive through September 06, 2005 (http://www.wakeworld.com/forum/forumdisplay.php?f=254093)
-   -   Fusion Board Rack Problems (http://www.wakeworld.com/forum/showthread.php?t=244398)

robie 08-01-2005 3:31 PM

I know most of you guys love them. I have had some problems. <BR> <BR>My racks were slipping so I was told to use a larger rubber garment. I stripped the threads on a bolt (my fault of course) so after going to the hardware store and getting a new bolt I did this then I sheered a bolt apparently the ones I got were a bit to long, So back to the store to get shorter bolts and I was tightening the bolt down and the threads stripped out of the brackets. <BR> <BR>Has anyone else had similar issues? These are less than a month old. Do you guys think Fusion with warranty them? I need new outside brackets and screws. <BR> <BR>Does anyone have a direct number for Fusion or do I have to go through my dealer? <BR>

gizel 08-02-2005 8:53 AM

Who did you buy them thru? I can give you the e-mail for the guys at Fusion. I know that you said that they are only a month old but did you happen to get some on close out that may have been last years? I know that the guys at Fusion will hook you up with new ones. Let mne know if you want the e-mail for the guys there.

robie 08-02-2005 8:56 AM

I got them brand new through Texas MasterCraft. I called them and they just told me to check out a machine shop. They also told me it would be $60 to get 1 new clamp, ouch. <BR> <BR>I know they have a one year limited warrenty but I don't know what the covers. An email address of someone would be great. Thanks for the help.

gizel 08-03-2005 6:05 AM

Andrew I know that Fusion will replace your clamps. Contact Bruce Kinnee [<a href="mailto:bkinnee@fusionsports.com">bkinnee@fus ionsports.com</a>]Let him know what the deal is and they will take care of you. The Guys there are awsome and are really into making sure that their customers are happy.


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