They have the worst customer care I have ever seen. I broke my board and I contacted them. I started telling them what happened they said my warranty was up since they only have a one year warranty. I have only owned it for 6 months. They tell me to send pics so I do and then nothing never wrote back. <BR>Anyone else encounter this?

Call them? <BR>I've never actually tried to warranty a snowboard, if something happens it's usually my fault.

What was the damage?? If it's impact NOBODY warranty's that...

It's almost always better to deal with the shop you got it from. <BR> I am not familiar with Acedemy, who presses their boards, Amer?

Buy a legit brand nest time.

Academy not legit? Are u kidding me? <BR> <BR>Best board I have ever owned. <BR> <BR>John give them a call they are super busy. They are a small company so who knows what happened. <BR> <BR>(Message edited by mofreestyle on September 29, 2009)