Ppl at Slingshot....a little help plz?
 

Hey guys, just wondering if anyone else has had this happen to their bindings? I bought these PB Floyds brand new at the end of last season and had only maybe 3 sets on them....Went out today and BAM!! this is the end result....wondering if anyone from SS can help me out here?

Thanks!

HAHAHAHA. I'm not the only one! I am all too familiar with this experience. That's happened to my D2's about 5 different times over the past two seasons...thankfully they are quick to send a new pair!

Jay, who did you talk to to get them replaced? I love riding my SS and just converted last year....but I dont want to have to send off bindings every few months.....

Email their customer service with those pictures and I bet they get back to you very soon. When I had trouble with my D2's last year (Not same as your PB's) they just sent me a new pair without me having to send anything in.

Yeah I just emailed the photos to customer service....I am really surprised I didn't do any damage to my knees or ankle...just had a fractured ankle about 2 years ago....and it shocked me that they broke so quickly....but has a lot of ppl had this problem? I haven't really heard of it

i hope it doesn't happen to my incoming D2 bindings, i'm like from half way across the world.

Whoa - never seen that before... Hit up Kyle.

Kyle is gone.... its sad.

I've never had problems with my boots (I've had D1s/D2s/Pb Floyds)... but that looks like they are DESTROYED.

They're service is great, they'll have your back

Haha ya'll shoulda seen my reaction when the boot was up around my knee.....i was shocked to say the least...but im hoping to hear back from someone at SS sometime soon....and Nick yes they are pretty much DESTROYED.....

more pics of the dremel bit organizer. that kicks ass.

anyone got a phone # i can call to get ahold of someone at SS? sent emails and still no response

Phone: 509-427-4950
Toll Free USA: 877-775-4832

Yeah that happened to me after riding a full season, I caught my toeside edge and ripped one of them just like that. Only I'm guessing I hit a little harder than you-my green foot bead was cracked in half as well. I emailed customer service with pics and they sent out a new pair. No hassles. Gotta hand it to the four hole system though-your boot will rip in half before your heel comes up...;)

I have called and sent emails but no reply either way....

Justin,
I always talked to Kyle, but, unfortunately, he is not there any more. Hopefully someone at Slingshot will help you out soon.

yeah hated to see Kyle go....hopefully someone will get in touch with me soon...

Kyle was a god.... and if he got hired by another company I would seriously consider changing the boards i ride

I recently had a customer service issue and contacted them three weeks ago, but still no response. Slingshot needs to realize people bought their boards for the outstanding customer service that they use to provide. Hopefully their new customer rep gets a hold on the situation, before they lose riders. They already lost me as I plan on switching to the vibe this week.

I had made up my mind to buy a new Slingshot board and bindings for myself, and now I'm starting to wonder if it's the right move to make. I had always heard that their customer service was the best in the biz, and now not so sure. That's not the reason that I was choosing to buy their board, but now that their customer service has gone to shiat......I'm not sure I want to take that gamble.

yeah im starting to question Slingshots customer service now as well....after reading Joe's post, its making me wonder if they will ever get back to anybody now =/

I too am awaiting a response from them.... its been a week

Glad I read this.... I was about to buy a board and bindings from them. Maybe I'll wait a few.

yeh so what is up with that...kyle was the man and fixed every problem i had...he was sending me the new 2010's as soon as they were released but geesh now i dont know if ill be getting those

I wonder if anyone from Slingshot is or has read this thread

Seems like a lot people ride Slingshot bc of Kyle. Bad move letting him go. IM sure slingshot has lost some customers. I bet they will try to hire him back. Hopefully he gets/demands a promotion out of it.

maybe kyle sent out to many free/replacement pairs and now this is how theyll make up for the loss? not that i agree with this in any way. i wouldnt buy anything slingshot now either

Yeah, Kyle hooked me up when my bindings broke...which were still under warranty. Kyle did nothing, but honor the warranty provided by slingshot. Breach of warranty is a violation of federal law, and Kyle made sure SS was in compliance....doesn't seem to be the case anymore.

I don't think anyone from slingshot has read this forum....otherwise, us that have emailed them and tried calling them would have heard something back by now.....I don't mean to put them down by any means....but it just seems ridiculous if you put out a product with a warranty and then when someone has an issue, you don't reply...not good business ethics IMO.....

Justin, you can't expect someone at Slingshot to randomly come across a thread and hit you up. No one at the company has time to scour the forums looking for someone with a warranty. Your thread was just brought to our attention this morning, and we'll gladly help you out however we can.

Tina Cady is now in charge of warranty. She has received no email or voicemail regarding your boots. Send her an email with the pictures and I'm sure she'll respond promptly - t.cady@slingshotsports.com

well I sent an email to customer service and I got a reply saying that my warranty case had not been started. I did not start this thread to start controversy, i started it to see if this had happened to anyone else. And according to her voicemail, to process a warranty request I had to fill out application online. Which is what I did. So I followed directions to the "T" you could say. Again, I'm not tryin to stir anything up but there would have to be an easier way to get in touch with ppl...thanks thats just my $.02

wow IMO that was a very unprofessional response from slingshot. First off the customer is always right. That response had a very condescending tone. Second it sounds like Justin did everything in his power to get the issue resolved. I had a similar experience with Slingshot last summer. Board broke, and I phoned every single number on the slingshot website and couldn't get a response from anyone. After 2 weeks of getting blown off I finally posted a thread on Wake World and it was only then that I got the issue resolved.

So your telling me that your company cant check your Voicemails, there should be about three from me left on your "rider" hotline. I've always been impressed with your company's customer service but its been lacking.

it sounds like the customer service has gotten a lot worse. I was riding this weekend and had a binding foot bed break....i wonder whats gonna come about from that now as it should be a warranty issue.

Not exactly the professional response I was hoping for when I alerted you guys to this thread this morning. Hopefully you will maintain the great service Kyle established for you guys on this forum. I'd be willing to bet you've gained a great deal of business form this site, I personally bought a sling shot due to this site, and so did two of my friends. I personally think letting Kyle go was a mistake, and if this response speaks to your customer service for the future, it may cost you more than his salary form this site.

Justin, we had no intention of being condescnding or controversial. We responded to simply provide the information for our warranty person because it seemed, as of this morning, you had heard form no one. We try really hard to respond to everyone within one business day, if not within a couple of hours. Unfortunately, every now and then someone slips through the cracks... Apparently what happened in Matthew's case.

Sounds like warranty caught up with you, but definitely let us know if not. The pictures clearly indicate a legit warranty due to manufacturing defect, and I'm sure you'll have a new pair of PB's headed your way soon.

That was more what I had hoped for. Thank you

He said he emailed you guys the photos on 3/18. I'm quite certain that he did not intend for this thread to suffice as his warranty claim. How about an apology that no one responded to the 3/18 email and/or an explanation that it wasn't received & you would be glad to help him if he would re-submit to Tina? I own some SS equipment, but this response certainly insures that I won't be buying more in the future.

I submitted the warranty request and as of a few minutes ago it still had not been started...I sent Tina an email with the pictures...like I said I did not want to start controversey and did not mean it by any means...thanks again

I probably started th controversy, but I've been a big advocate of sling shot, going as far as trying to get Tommy's to pick them up. Part of what I preached was how great their customer service was. I want to make sure that stays the case incase me or mine have warranty issues. So far all issues with them have been taken care of beyond expectation for us, and to see threads worries me that might no longer be the case.

Wow, SS response was very unprofessional. I would bet that they have lost some future business from this very thread, and me being one of them. I'm not sure if it's just me being a little on edge today, but that response ticks me off.

looks like i'll be keeping my current board and bindings which i plan on selling once my slingshot arrives, don't want to get caught without something to ride on incase something happens to my slingshots. :D

I'm guessing that they let a few more than one slip by. 3/11 is when they started my case concerning my base plate and just today (3/22) was told to call them at a certain number.

I was glad that they took the call but the person seemed unprofessional or just uninterested in the problem I was having.

I hope they still have Kyles number, cause they need him back form the sounds of the people around here. I've got an older SS, and I'm sure I'll need their help sooner of later. I just picked up Byerly as a second board, and if I have issues it will quickly become a primary board.

I do! hahah! Kyle is doing just fine :-D

Wow that sucks, I guess I'll stick with LF. I'm sure the hybrid watson will be so legit anyway.

I texted him the other day about something or another... he is doing well

don't be too hard on 'em fellas. give em a chance. before long every business and provider is gona have a mishap.
if you cut your ties so quickly you wont be happy with anyone sooner or later, or just find yourself going in circles after the next provider's mistake

just thought i'd suggest reconsidering severing ties due to one incongruence. but then again, i know myself to be uncommonly forgiving or patient as a customer/guest. more times than not things got rollin' again without to much patience rendered and without asking for compensation fit for royalty, but that is just me and my not-so-popular business opinion i guess. :)

p.s. i miss kyle too. he was good at watchin the forums too. very personable guy and a great example. admittedly it will take an adjustment to get used to things without him even with the very few personal inquires i had with him (never any warranty issues)

People are so quick to jump on the bashing band-wagon when a single issue pops up. Give 'em a break fellas. I only have LF gear now but ever since riding a Slingshot this past summer I have wanted to get one, and this isn't going to change that because it was a great board/experience. Too often brand reputations come under scrutiny on here before the warranty or replacement process even takes place or begins.

this thread is great. cant believe they responded to u on WW before they called u. sounds like bull to me! reminds me of the problems people are having with their warrantys at centurion.... ill stick with any other brand besides SS thanks to all this. i liked their plateless boots too.

guess im a "basher" but warranty is big

Did you actually read the thread?

I think it would be silly for me to comment on something I didn't read, don't you?

Could they have come off a little less brash? Perhaps, I didn't read it as condescending as others here have said. But from what we can tell from the exchange that went back and forth in this thread (which should have been handled through emails, not WW), SS initially wasn't aware of any emails or voicemails from the original poster. Further, SS straight out said in this thread that it's obviously a manufacturer defect that they'll replace. What else do people want from them?

The original poster put this message up Thursday, the same day the binding went out on him, he didn't even allow time for the company to respond IF he sent them an email. It's been 3 business days since the binding went out and the company has stated they're going to replace it. I just don't understand the brand-loyalty turn-around that's taking place in this thread based off of something so tenuous.

Maybe it's just me.

Others' issues
 

I agree with you on the original post topic. However, Joe Pinkston and Tyler shared their situations as well. IMO, that initiated the loyalty reaction as much if not more than the original post. It gave the impression and expectation of a long wait for a reply or communication from the company. Nearly all the brands on the market build quality product, so they have certain things that set them apart such as riders, local support, customer service, etc. SS has been known for their customer service, thus that being what set them apart. With the known unfortunate occurrences inside the company doors, it is only natural for people to read that others have waited weeks for a response and wonder if what set the company apart is no longer. Whether this be "bashing", or just giving 2 cents that a particular customer isn't as interested anymore, it's feedback that if I were a company I would want to know, and more than likely react to. It's also part of a forum.

I think the back lash is more due to how high the bar had been set before. This isn't the first complaint on this board about current SS service. The other negative was the post made once they found out about this. I own 2 companies and if I had an issue where a customer was posting on a public board I'd make sure I responded to that issue as professionally as I could.

This sport is expensive and I expect a certain level of customer service to command my business. My dealer is Tommy's, and they've gone out of their way to make sure I'm happy with anything I purchase from them, so I tend to buy everything from them, except my board and bindings, because they don't carry slingshot. I love the SS product, and that forces me to buy online, which I'm not a big fan of. I'd prefer to buy form my dealer, where I know I will get great service if there is a problem. Up until recently SS has had a great customer service reputation, which I've found to be true in my dealings with them, through Kyle, on a friends binding and one of the fins on my board. What worries me that if this isn't the standard they plan to keep, then I could be in for some frustration that I could avoid by just going with my dealer, to buy future boards, and be done with it. Really I want to keep riding SS, but I also want to know they appreciate my business and will do everything they can, in a professional manner, to retain it.

I understand that, absolutely. Like I said, maybe it's just me, but unless it's as severe as the "MC Voucher" thread it probably won't break my brand loyalty. And two or three people who have unresolved issues that I don't know any more background about than "I have unresolved issue X" won't lead me to making blanket judgments about a company as a whole. I like to look at things, especially on a forum populated with <18 kids, with the mindset that the most vocal proponents and opponents of a company will be the most satisfied and least satisfied respectively. I don't put much stock into either, I want to look objectively at a company.

So would you post BS on a thread touting excellent customer service? Or make any comment at all? That would be on the extreme opposite, right? Look objectively? Multiple people have had the same problem, and none of them seem to be acting like <18yr olds, just letting people know it happened to them. Objectively, that seems to be a trend, or at least a new frequent occurrence.

I hade no intentions to soil slingshot's reputation, but rather alert them to a serious problem that seems to be occurring across the board. I have been a faithful slingshot rider since day one so I guess I just hold them to a higher standard. That being said, after emailing and calling again i have still not received any response from their customer service.,,,

vibe it up, let us know how it compares

What A-Dub said is true. I was just letting ppl know what happened to me. Tryin to see if anyone else had this same experience and what the outcome was. This thread was in NO WAY meant to be a warranty claim on my behalf. Slingshot is a great company and I thank Wade for getting in touch with me so quickly on here. I searched the forums to see if anyone else had had a problem like mine but did not find anyone. SO when I could not find any help I put up this thread. THIS THREAD WAS NOT MEANT TO PUT DOWN SLINGSHOT IN ANY MANNER!! I just wanted people opinions. I'm sorry if this thread has been "bashing" slingshot. I never meant for that to happen and am sorry. I am with Joe, this is a serious matter that needs to be taken care of. And after talking with Wade via PM yesterday, I am hoping to hear from someone soon. Again, sorry to strt all this controversy. It was not what I intended to happen whenever I started this thread. Thanks

In the end SS has a great product, there is no bashing invloved there. They just need to make sure they do a better job getting back to people like they used to. I love my recoil, even if it's 3 years old.

Agreed, I love love love their stuff... I'll keep buying the their stuff, but if I have issues like was said above I don't think I would come back.

thats part of the reason I stopped riding hyperlite... they did nothing for me when I had trouble and it put me off.

so until I feel I am let down VIVA LA RECOIL!

my last transaction with Slingshot a couple of weeks ago was fortunately a very positive one. i hope it will be the same in the future and that i won't have to deal with the same thing as the thread starter is right now. i'm keeping my watson bindings though. just incase.

you can post up as many links as you want jeremy, to steer people away from what happened above. unfortunately, that's not how the world works. people remember the bad things/incidents. i'm not saying ss is doomed. they make good products and have a loyal following, but they need to fix what happened above. it doesn't matter what the intent was. what matters is the presentation. looks like it was presented above rather poorly.

Ive got a warranty claim in now too. Submitted it Saturday night at 8 PM, but didnt expect to hear anything until monday. Its Wednesday and no email or call. Called yesterday and left a message letting them know I went online and did the claim.

I have had good dealings with SS so far and really like their stuff. I am finally used to/really like the boards behind the boat. I just wish they would get on top of this stuff..I need my bindings fixed

good luck with getting anything out of slingshot now. kyle is gone and they have people trying to cover warranty that dont have any business working in that part of the company and should be focusing on what their real job description is. I understand that the economy is down and companies are trying to cut costs but the last job you should be cutting is the one who keeps the customers happy. slingshots going downhill in that aspect of their company.

Yes - What Joe said!!!

i don't mean to start rumors, but i heard today that ss is being made overseas now. any truth to this? can anyone at ss confirm or deny this?

dang if what joe said is true, that would suuuck. "Made in the US" was one of my main buying motives for slingshot. That would be a shame

All 2010 boards are advertised as made in the U.S so I dont think that is true, maybe for 2011?

not trying to steer anyone away. sorry if you felt that way. i already got done basically saying that it is easier to destroy than create. in an earlier post, every one knows this fact. the ss rep post wasn't the only one poorly presented, but they do have more responsibility and thus consequences in relation to presentation, because he.she represents a larger entity. one for all and all for one, for better or worse. but i guess this is a re-statement from my previous post too, just using other words

you can repost and use as many other words as you want, but everyone can see right through you w/ your linking to an ss thread that happens to be a positive one.

And I find it odd that they replace a board used for sliders so "satisfactory", but can't reply to someone who's binding ended up at their knee.....

yeh i sent them an email to their new email since kyle is no longer there two days ago...no response...gee i guess mine just "slipped" right by too. hah this is a joke now seriously! how can you go from having the best customer service in the business to having the worst! they are going to loose so many people because of this!

I just tried to call and get a hold of someone in warranty... just to see if things have changed.

Sure enough, no answer, and the message just says "Go to the website"

The old days it was Kyle's line, and he was FAST to call back.... and I know I've said it before but I had a problem the week before he had vacation or something, so he gave me his cell and fixed problems while he wasn't even in the office.

Fingers crossed my gear holds together this year!!

2010 Boots
 

Can people get these yet? Outside of the Pro's?

From what I have been told there isn't going to be a 2010 model slingshot boot. It is going to be an early release 2011 now. Also, I know some of the pro's don't even have them at this point.

I have also put in a warranty request to the email posted above regarding my 09 PB's. I sent the email Monday afternoon, and received a reply last night. That's not too bad. However, I still can't figure out what's going on. Tina, the new warranty person, has Corporate Accountant listed as her title in her signature. I am not going to make ANY assumptions, but come on guys... I am going to complete the process she requested, and I will let you guys know how it goes. Hopefully well. I absolutely love my 09 recoil, and 09 PB's!

Every business or company has their hiccups. No one is perfect. Maybe, and this is an assumption, that Tina has been left with someone else's job, and still doing her own job. And in that case she's been left with a ton of work and is playing catch-up.

Give SS a chance.

I had been holding out on buying a board and bindings from SS's website. Response 145 and PB boots were $349 shipped. I ended up buying them from Watersportswest off of ebay just so I was supporting a business. They were paid for on Monday and came in today.....

Well, I will say that they are still doing great things with their warranty. I submitted my request late saturday night, had an email from Tina last night and replied asap last night, then I just got another email from her saying my replacement bindings are getting shipped out tomorrow.

She is even swapping out my D2's for PB Floyds so I can give those a try.

I did the process just as she said and everything went smoothly, maybe just taking an extra day or two. Try sending your stuff off to another company and just waiting for it to get there for them to even check it out. Ill continue to support slingshot!

That's good to hear. I think what they've run into is that they have had to downsize to survive and may not have realized the impact their customer service had on their name.

Update:

Me and Tina have been sending emails back and forth and SS is warranty-ing my bindings. It was almost a week later but they are getting replaced.

They were very professional with replying to emails and working with me.
Their customer service still has a lot of work needing to be done to it to return to the old great service we know of.

Yeah, its a tough time for any one in this industry. These forums are great to spread info, which may be good or bad, kind of bad in this case. I just hope too many people didnt jump to conclusions because it took them a little longer to get back to people. They still stand behind their product

The big problem they have is that they aren't all that well known to the avg wakeboarder who doesn't visit these forums. I haven't met many people who see my recoil and have heard of slingshot, or flex for that matter. In the end this board holds the key to large number of their customer base and they should get someone like kyle keeping an eye on it here. I found them here, and if I had seen these threads before I bought my recoil I probably would have not have gone SS.

On top of that the big board companies are BSing people about how bad flex is, and they have a great name to back up their BS. The Ronix rep at the denver boat show told me their pro riders had busted through every flex board they rode, which anyone who knows flex knows is BS

Got an email back yesterday from Tina so that was pretty quick. I think you guys are right and that she is taking on more than one role right now and is just swamped with work. But on the other hand having someone devoted like kyle really make a name for themselves. Their old customer service was a reason alone i would keep buying their gear. I always knew that if something happened they would fix it and stand behind their product, which they are still doing so im happy.

sounds like a lot of claims dealing with their boots. makes me uneasy as a buyer, cause i dont want to go through the warranty process i just want them to not blow out in 1 season

Final Update.

New bindings are heading my way. After talking with one of the reps, they assured me that Slingshots customer service is still among the best in the industry. Reason for taking a little longer to get back to us is because they are undergoing some major transformations for the betterment of the company. Which, in turn for us, means that there customer service dept will be even better than before! And, their products will be the best its ever been.

Like I said guys, I did not start this thread to bash slingshot. They are just going thru a transitional phase right now. So let us be patient. Their customer service went out of the way to get in touch with me and thats more than I can say about other companies.

So guys in the end SS is still the best in the biz with their customer service. The transition will make SS's customer service and products even better!

did the rep comment on ss being made overseas?

Read several of the posts and all the new slingshot threads.

When the Flex Mob turns, it turns. :eek:

Huh?
is it so wrong to post up a reference to something positive?
i am not perfect by any means, but why do you have to put me (and others down) with your tone and choice of words? put one down to potentially make a bunch of others laugh?

maybe it is OK to rather to post up gossip about change of manufacture to overseas... (which it is... AS WELL)
don't get me wrong, i am curios as well since you mentioned it, and i have no better answer other than that the boots i know are, but that has been the case since day one. as for the boards not so sure. on a side note, i remeber once unwrapping a hyperlite board for boat rentalls at Powell and the graphic had printed on it something about being made in the usa, but then there was a sticker that said it was taiwan or united emigrants (spelling?) or something else like that. we were all laughing at it. from that experience i am slightly hesitant to believe that just because a graphic says usa doesn't meean it is not made else where. seen this in clothing too

Also i have heard twice so far about the 2010 boots (RAD boots) will be pushed to 2011. love to hear some confirmation on this so i can choose my route ahead of time on if i will get the RADs or d3 boots. i guess it will be best to hit SS up with an e-mail (as well).

where exactly did i put others down to make other people laugh? i directed my post at you since one would think that with you being a die-hard ss guy, you'd want answers to the customer service issues, instead of trying to sweep them under the rug by trying to steer the thread to a more positive one. everyone knows kyle had done a great job there, and people have become accustomed to great customer service. people here are expecting nothing but the same. when they don't get it, they want, and deserve, an explanation. and "no one has time for forums" is an unacceptable response, not to mention unprofessional.

call it gossip if you want, but i've been here way too long for that. if i really wanted to gossip, i would've mentioned other things i was told, but since it would have been perceived as gossiping or even me bashing ss, i left it out. and notice above that i was asking. if i'm wrong, tell me. i'm cool with that. but there are people that would want to know.

Sorry, but i still don't get you. its just how you are perseving it i guess, just how i am perseving your "putting people down to get a laugh." i say that cause that is how id best describe what i have observed on other threads. I have found myself simultaneously laughing at a way you have...ohh... *called somebody out* for a lack of better words. maybe you did it intentionally and maybe you didn't, but at times it has left people to LOL and to say "this is the threadd of the year" etc etc. but on the other side i think, well that was kinda harsh, mean, etc... or if you will UNPROFFESSIONAL... not that proffessional is required on a forum... UNLESS of course you are representing a greater community, in this case Slingshot.

Yes i am a slingshot die hard, but i am also Uncommonly forgiving in my buisness dealings. i will experience several bad experiences before i stop going to a place, especially if the reason was from an employee being a bad representative (intentional or not) so sorry if you felt i was forcing this theology on others

i also equate "rumor" with "gossip" sorry. i meant to say Rumor... which is as YOU put it.

what exactly don't you get? what exactly didn't i spell out enough with my last post? and please stop w/ the whole "your other posts in other threads" as they're completely irrelevant in this thread. stop reaching. please.

i have no idea wtf you just said there. (and no, i wasn't trying to be funny...that sentence completely dumbed me down)

so where exactly was i putting anyone down here? when i said people can see right through you? maybe i should've put it a little nicer so that you wouldn't get too hurt about it. maybe i should've said, "hey jeremy, don't sweep this issue under the rug w/ that link. let's get answers instead."

the person that posted for ss isn't just representing a community. they're representing a company/business. so you better believe that professionalism is required.

well, that's you. most people don't let businesses screw them more than once. (not saying ss is screwing people) most people work hard for their money. they want to make sure that if they make a rather expensive purchase, if something should happen, the company's customer service will help them out, or respond at the very least.

again, i was ASKING them to confirm or deny the rumor i heard. is that so bad? does it offend your flex-loving ass that i ASKED? (yes, i was actually trying to be funny there)

Waiting a few days for warranty stuff is something you are just going to have to do. It really isn't that long to wait. Most companies take longer than that. If they don't you are lucky. Also take into account the economy. The store I work for is running with 3 fewer people than it is supposed to. Small companies are hit hard. Just be glad they aren't going out of business. What good would your warranty be after that.

Oh and someone said it early in the thread. The customer is always right. The customer is NOT always right. They always think they are right and there is a big difference.

if you dont want to lose any customers, the customer is always right. good way to maximize your business

Quote:
Originally Posted by wakerider111 View Post
its just how you are perseving it i guess, just how i am perseving your "putting people down to get a laugh." it.

Joe - I think he meant "perceiving"

I guess it depends on how bad you want customers. Keep in mind a happy customer may tell one or two people, and angry one will tell everyone they know. The customer isn't always right, but it's in the best interest of the business owner to act as if that's true in most cases. There is an exception to every rule, and you can't make everyone happy all the time, but you need to do your best to appeal to the majority of your customers needs.

This thread got way too ugly. I'm glad the orignal poster got his issues taken care of. Hopefully SS keeps it up.

Joe, i get that you think i am avoiding the situation or trying to sweep it aside. what i don't get is that you insist that you know what my motives were in posting the link and that is just not right. i tried to be cool about it and explain several times and each time you shut me down worse than the time before. i said i was sorry right from the get go that the link was received poorly. but that wasn't enough i guess. so much for turning the other cheek.

sorry for the mentioning of "perceived" (yes that is what i meant, thanks Kat L. spelling sucks when i am rushed) activity on other threads, your right, that was wrong to mention and create such a tangent here. just responding out of frustration and probably some personal life stress at the moment.... But just about everything else you said in your last post was only an agreement with what i have said but with a tone of argument, which doesn't make sense to me. i can only guess that you are responding out of frustration too? and just for the record i Never had a problem with the subject of your statement about slingshot boards being potentially made over seas.

id prefer to be your friend Joe, but if i have to continue to feel like i have to watch my words and my back for Mr. Joe Umali, then i will just have to fade into the background. its just not fun or worth it to me to be apart of a community where i can't get along with everyone when we ought to share a common passion. sure i expect an argument or two, but this has been all too common. what is it that annoys you so much about me? is it my "flex-loving ass" only? is there some grudge i can help right? if it is a legitimate problem that i can improve? let me know.

speaking of community,... i take back my words about professionalism not mattering so much on a forum. it is just important on a forum, representing this passion that is everything wake and all. just the consequences are different.

Now you're talking a common language where it would be hard to argue....we all come here to "banter"/"talk" because of one thing - our PASSION for the sport! Thanks for reminding us, Jeremy!!

I think that on a public forum like this, where a person's credibility is frequently evaluated in terms of their post count and old timers have developed a reputation, that posts that have been made in other threads are most certainly relavent. Post history tells me a lot about many of the primary posters in this thread. Everyone has history and usually motive - it's bogus to say that your previous posts on other threads don't apply here. That's like saying that whatever I told you yesterday is irrelavent today.