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WakeWorld Discussion Board » >> Boats, Accessories & Tow Vehicles Archive » Archive through July 28, 2009 » Someone know hoe to contact Malibu boats directly « Previous Next »
By wake_addict (radikal) on Tuesday, July 07, 2009 - 9:40 am:    Edit Post Delete Post
Hi guys, i got a huge problem, my boat dealer closed their door in the montreal area, and now they new dealer offer a crappy services, they told me you have to wait 2-3 weeks to get the boat in for service or repair and we dont have any malibu parts in stock so if we need parts you will need to wait longer so keep your boat if its working. Yeah ok but i got 2 tickets for defect nav lights, my heater dont work and more more more, i want to call malibu to tell them that their service is crap, they cant even make the service like they are suppose on the warranty and if they are in trouble just authorised another boat dealer to make the repair to give a break to the new one.

Thanks

 
By corey king (snowboardcorey) on Tuesday, July 07, 2009 - 9:48 am:    Edit Post Delete Post
Hey man, sorry to hear about the dealer issues. Nav lights should be a quick and easy fix and worth doing yourself if you are getting ticketed.

Crappy service sucks, you might be able to get Bu to authorize work at another dealership. I know we have worked with customers who are outside of our service area to get them autho'd at other dealers to get them back on the water ASAP.

 
By Dave (daveronix199) on Tuesday, July 07, 2009 - 9:49 am:    Edit Post Delete Post
Malibu Boats Headquarters Address. One Malibu Court Merced, CA 95340. United States Phone: 209-383-7469. Fax: 209-383-0499 ...
 
By Cody (loudontn) on Tuesday, July 07, 2009 - 10:00 am:    Edit Post Delete Post
I don't know if the one in California is even open anymore but I know the one in Tennessee is...

5075 Kimberly Way
Loudon, TN 37774-6469
(865) 458-5478

 
By Bret (wakeride26) on Tuesday, July 07, 2009 - 10:33 am:    Edit Post Delete Post
Shoot our service department a call at 208-664-8274 and ask for Ashley. She can get you squared away, and have the parts mailed to you.
 
By El Em En "O" ...G (burbanized) on Tuesday, July 07, 2009 - 11:34 am:    Edit Post Delete Post
You can always buy parts online.

http://www.bakesonline.com/

 
By malibudude (malibudude) on Tuesday, July 07, 2009 - 12:19 pm:    Edit Post Delete Post
Talk to Dave Sanchez at Malibu in California.
 
By  matt c (curtisco24) on Tuesday, July 07, 2009 - 3:03 pm:    Edit Post Delete Post
California handles all warranty. Tennessee is doing the building now.
 
By wake_addict (radikal) on Tuesday, July 07, 2009 - 3:34 pm:    Edit Post Delete Post
I live in montreal canada, and i dont need to buy parts my boat is a 2008 so fully covered by malibu warranty till 2011. I talk to Malibu today and they told me that they will check with the local rep if something is possible, maybe the will auth another dealer to make the services for them, i hope with this call ill solved a lot of headhache to malibu owners in montreal area's.
 
By pete c (saceone) on Tuesday, July 07, 2009 - 4:33 pm:    Edit Post Delete Post
WTF?
there's a bu dealer in sainte-adèle, next to saint-sauveur..
btw, email me when you're thinking of hitting THE spot.

 
By wake_addict (radikal) on Tuesday, July 21, 2009 - 11:45 am:    Edit Post Delete Post
pete the dealer Ultra sports closed their door, ( bankrupcy ) now its another dealer in Ste-agather and its a 2hrs drive for me, previously when Ultra was open they were authorising a dealer in my area to make the services and they were paying them to do it. Now aqua dont want to do it so everyone that live far from them need to do the ride that SUX so i called malibu to let them know the situation and i will talk to the local representative and i will ask him to authorise a dealer in another area to make the services for them.

I hitted the SPOT a couple times i didnt see yah, i didnt know really in advanced before i go out and sometimes im not in fron of my computer, and we have such a great summer so far !!! :-(

 
By Bret (wakeride26) on Tuesday, July 21, 2009 - 12:12 pm:    Edit Post Delete Post
By the Way........ I wasnt telling you to buy parts from our parts gal... Pull your head out for a minute and realize that most BU dealers could help you out over the phone if you let them. I was trying to help you out.....
 
By wake_addict (radikal) on Tuesday, July 21, 2009 - 12:31 pm:    Edit Post Delete Post
Bret thanks for you help, i know i called them, and i am waiting for their call. And for the help over the phone the answer we always get is : Hummm for that kind of thing we need to have the boat physically here to make a good diagnostic. Thats always what they are saying to me.
 
By Bret (wakeride26) on Thursday, July 23, 2009 - 11:46 am:    Edit Post Delete Post
Wake- I work at this paticular dealership. Ashley should be able to help you if you know what you need. If I can help get it through her skull let me know.
 

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