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WakeWorld Discussion Board » >> Boats, Accessories & Tow Vehicles Archive » Archive through March 18, 2009 » Wetsounds Customer Service « Previous Next »
By Danny Simon (wakerider42) on Thursday, March 12, 2009 - 5:48 am:    Edit Post Delete Post
I know this has been beat to death, but I still wanted to say that Wetsounds customer service rocks! I recently picked up a set of Trick Connect clamps, but was missing the flat head, countersunk M8 1.25 stainless steel bolts. I couldn't find them anywhere locally, so Justin over at Wetsounds hooked me up no questions asked. Thanks man!


By Greg (silvermustang35) on Thursday, March 12, 2009 - 6:22 am:    Edit Post Delete Post
Agreed, Wetsounds Customer service is beyond everything. They are very willing to help out with anything they can, provide options for setups and will spend time with you on the phone mapping out your future plans as well for ideas of rockin even louder. I've spent a bit of time on the phone with Justin and Gyver and emails to Tim trying to figure out different ways of setting up what I had or replacing, and the fact that they are so willing to make the customer happy is why I went from buying a set of pro 80's and an amp to the interiors, to purchasing the ws420, another syn amp, in boats and a sub. Their customer service is actually aimed towards the customer (which is a rarity these days, but they make up and then more for everybody else not participating!) and working to resolve any configuration issues you may have. I just wanted to add onto that Danny from my experience with them. They are a great company and all of them are exceptional people to do business with.
By Tim White (wetsounds1) on Thursday, March 12, 2009 - 9:51 am:    Edit Post Delete Post
Thanks Guys!

We all work very hard to not only provide the best products on the market but the best customer service. I guess we are just old school. That the customer is king!

Wet Sounds

By Wet Sounds Tech (johngyver) on Thursday, March 12, 2009 - 10:08 am:    Edit Post Delete Post
Thanks for the kind words guys!

We are truly in business because of great customers such as yourselves. Tim is right, we are all old school here at Wet Sounds. We believe in our products and strive to back them up with great customer service.

If anyone has questions about Wet Sounds contact any of us (Omar, Justin, Tim or myself)... we are always here to help!

Have an awesome 2009 wake season guys!

John Gyver
Wet Sounds Technical Support

(Message edited by johngyver on March 12, 2009)

By John Bauer (jonyb) on Thursday, March 12, 2009 - 1:52 pm:    Edit Post Delete Post
And Justin is a tier 1 tech support rep

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