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WakeWorld Discussion Board » >> Boats, Accessories & Tow Vehicles Archive » Archive through March 18, 2009 » Moomba Thermal Cracks-getting warranty coverage « Previous Next »
By Andrea Keegan (aerain) on Tuesday, February 24, 2009 - 7:32 pm:    Edit Post Delete Post
Has anyone had problems with their Moomba getting the thermal cracks in the gel coat covered under warranty? We have an '07 LSV and noticed cracks at the beginning of last season and have had the boat in at service since Oct'08 and they said they are still waiting for warranty to get back to them... 5 months??? seriously??
By Razzman (razzman) on Tuesday, February 24, 2009 - 9:23 pm:    Edit Post Delete Post
OK i give, what's a thermal crack? I've heard and seen stress cracks but this ones new.
By Sam (wake1823) on Wednesday, February 25, 2009 - 7:01 am:    Edit Post Delete Post
You live in guys cant' ride for a least a few more months. IF you want it back , pay to have it get fixed then get reiumbursed.
By corey king (snowboardcorey) on Wednesday, February 25, 2009 - 7:43 am:    Edit Post Delete Post
I work at a dealer (not Moomba) but I have to call shenanigans on that. Stress cracks are not a piece that needs to be fabbed together its a straight forward repair at the dealer, provided your dealer has an onsite gel tech. Find out if they actually do the work or sub it out, all your dealer needs to get started is a warranty authorization.
By insuranceman (insuranceman) on Wednesday, February 25, 2009 - 8:26 am:    Edit Post Delete Post
i don't know what thermal cracks are, but i did have some gel coat cracks when i had my 05 supra. dropped it off at the dealer in november and didn't get it back till march. warranty was not the delay it was a back up of other boats having work before mine.
By Aaron D (aarond0083) on Wednesday, February 25, 2009 - 10:14 am:    Edit Post Delete Post
Never heard of thermal cracks either. Did you mean stress cracks in the gel coat?

I can't fathom having to leave my boat at the dealer for 5 months. No way I could do that. I've never had to leave my boat even overnight for service. Granted, I haven't ever needed any major repairs or work done to my Nautiques.

God Bless my local tech is all I can say.

By Andrea Keegan (aerain) on Wednesday, February 25, 2009 - 8:18 pm:    Edit Post Delete Post
I am not saying that they are slacking, I am just wondering if maybe its the warranty from Moomba that is slacking? No, I don't need my boat for another couple months, but, seriously? 5 months, going on 6? Seems excessive to me. I guess Thermal cracks and stress cracks sound the same to me. Its just what some people here call them. And our boat has been sitting outside without the winter cover on it (too late now to put it on) since October. We could have had it stored in our garage! BUT... I am mostly curious if there are others out there that are having the same issue with moomba warranties?
By Razzman (razzman) on Wednesday, February 25, 2009 - 8:23 pm:    Edit Post Delete Post
Where are these cracks btw? And seriously ... you're saying it's been outside uncovered in the Canadian winter? Snow, Ice , etc? Sounds like you might have bigger issues if that's the case? Just saying ...
By Cal (phenom_1819) on Wednesday, February 25, 2009 - 9:11 pm:    Edit Post Delete Post
Wet/frozen or not, put the cover on it already!!! And contact Skiers Choice directly.
By NAW (ripr) on Thursday, February 26, 2009 - 7:05 am:    Edit Post Delete Post
Not to sound too harsh, but I think you're looking to shift some blame for your boat sitting outside all winter. Why wouldn't you take it the dealer for them to look at and bring it home, or email them pictures while they get the warranty authorization and keep it in your garage until they are ready to work on it?

I have never heard of Skier's Choice taking 5 to 6 months to provide a warranty authorization on something simple like that and I've been around a bit.

I am sorry, but your dealer appears to be slacking here.

Perhaps you should contact Skier's Choice directly to get the other side of the story.

Good Luck

By Geoff Hatfield (ridealready) on Thursday, February 26, 2009 - 8:22 am:    Edit Post Delete Post
Agreed. Dealer issue most likely. Call SC.
By A Keegan (aerain) on Thursday, February 26, 2009 - 11:14 am:    Edit Post Delete Post
Hi all! Just to clarify, its has been at the dealer service department since October. Yes, sitting outside. I got an email yesterday (seriously, yesterday) from Skier's Choice saying that I know its weird, but your warranty came across my desk this morning... its been approved etc. Funny how, a day after I post this discussion, it gets approved?! Just saying.

I have to agree, I do think it was a dealer issue as I have had nothing but on-going issues with them all about different things but this one definately took the cake. My husband called them each week asking, has it been approved etc and they always said the same thing, we haven't heard anything. At least I know it is now being dealt with and in the email the guy told me to contact him directly if I have any other issues.

Believe me, he will be who I talk to from now on, if I do have any other problems.

Also, thermal cracks are basically the same as pressure cracks, just different wording. Its not normally stored out doors, just this year while it was at the service department. (mind you,the storage is free while its there not finished :-)!!)

I am definately not out to blame anyone. I did choose to leave it there, however, under the ideal that it was only going to be there a month, not 5. I just wish they would have had better courtesy to call us and give us a status, rather than us call them all the time.

By Charlie Koch (cwkoch) on Thursday, February 26, 2009 - 12:10 pm:    Edit Post Delete Post
The dealer has had your boat sitting outside, all winter, uncovered?? I would be furious!!
By A Keegan (aerain) on Saturday, February 28, 2009 - 12:35 am:    Edit Post Delete Post
uh ya... its a good thing that this has honestly been a mild (not much snow) winter!

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