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WakeWorld Discussion Board » >> Boats, Accessories & Tow Vehicles Archive » Archive through March 18, 2009 » Great service from Malibu « Previous Next »
By Heath Chapman (hdchapman) on Monday, February 16, 2009 - 9:31 pm:    Edit Post Delete Post
I got a call last week from Daisy at the Merced Malibu plant and she said they were sending technicians out in the field to do some preventative maintenance on 08 Malibu's. I assume since production is down at the Merced plant given the economy. Two techs came to my house today and spent about an hour and a half going through my boat. They upgraded the computer, checked the prop shaft alignment, recalibrated the power wedge and several other little things. Nothing major. Anyway I thought it was pretty cool they are out and about taking care of their customers and finding things for their employees to do instead of laying them off or downsizing.
By Dan DuLong (wakeitnofakeit) on Monday, February 16, 2009 - 10:00 pm:    Edit Post Delete Post
That is very cool.
By Bryan Locke (gwnkids) on Monday, February 16, 2009 - 10:29 pm:    Edit Post Delete Post
They have always taken care of me.
By Brent Boucher (supernatural) on Monday, February 16, 2009 - 10:39 pm:    Edit Post Delete Post
My buddy had the same thing happen last week here in Oregon.
By VLX Envy (cavlxenvy) on Tuesday, February 17, 2009 - 12:10 am:    Edit Post Delete Post
that and Daisy is a cutie as well. She's married though....
By Tom (laptom) on Tuesday, February 17, 2009 - 5:29 am:    Edit Post Delete Post
That is a smart thing of Malibu... Very nice!
By Nick Tomsyck (sidekicknicholas) on Tuesday, February 17, 2009 - 5:37 am:    Edit Post Delete Post
they're going for JD Power next year!
By Cory McLean (kikitlo) on Tuesday, February 17, 2009 - 7:05 am:    Edit Post Delete Post
At least you can get good service from Malibu. I dropped of my center seat cushion on 12-4-08 in Merced for re-upholstry and still don't have it back. This was for warranty work.
By nu bu (05mobiuslsv) on Tuesday, February 17, 2009 - 9:08 am:    Edit Post Delete Post
Call them up and give them hell. That's stupid, they're not exactly full tilt over there.
By Cory McLean (kikitlo) on Tuesday, February 17, 2009 - 10:47 am:    Edit Post Delete Post
Yeah I did. The guy I keep trying to talk to won't return my phone calls. It was only when I finally sent an email through the malibuboats website that I finally got a response. That was mid Jan and he told me it should be done in 2-3 weeks then they would ship it out. I find it annoying that they can upholster an entire boat in one day but it takes 2 months to re-do a rectangular removable seat cushion.
By Mike Blissit (bladeaustin) on Tuesday, February 17, 2009 - 11:27 am:    Edit Post Delete Post
Did the same thing for me in Texas two weeks ago.
By tj (tj_in_kc) on Tuesday, February 17, 2009 - 11:39 am:    Edit Post Delete Post

Do you all have the same model 08 BUs?

Are they trying to visit every 08 BU that they can?

why would they do that?

By andy (michridr69) on Tuesday, February 17, 2009 - 12:33 pm:    Edit Post Delete Post
y not? there going to make them buy nother malibu. i think that is really cool, im waitin for them to come to me lol
By tj (tj_in_kc) on Tuesday, February 17, 2009 - 1:12 pm:    Edit Post Delete Post
ha-ha i hear what your saying andy. i love my Bu too and i hope they come visit me and do work for free too.

But it is a business not Unicef, it costs money to send field techs out. money for per diem, money for hotels, money for travel etc.

I think it's cool as hell too, but i'm just really surprised, that's all.

By andy (michridr69) on Tuesday, February 17, 2009 - 1:25 pm:    Edit Post Delete Post
haha ya for real
By Bu Coo (brett564) on Tuesday, February 17, 2009 - 8:10 pm:    Edit Post Delete Post
Is there a place to request a visit, or do they just call you out of the blue and schedule a visit?
By Vitamin G (burbanized) on Wednesday, February 18, 2009 - 5:15 am:    Edit Post Delete Post
Malibu Boats service is the best, thats pretty cool that they send out techs.
By Billy (woreout) on Wednesday, February 18, 2009 - 5:42 am:    Edit Post Delete Post
Maybe they are fixing something they dont want to be public knowledge. Hmmmmmm

I smell a conspiracy.

J/K I'm sure there just trying to be a good company to their owners.

By tj (tj_in_kc) on Wednesday, February 18, 2009 - 7:02 am:    Edit Post Delete Post
I read over on that they are coming to visit 08 BUs to fix an issue with the shift by wire, and replace the blackbox/stereo component which had problems working with the new iPods...

very cool for them to step up and "make it right" on these 08 Malibus

By Diggs ( (tyler97217) on Wednesday, February 18, 2009 - 8:37 am:    Edit Post Delete Post
Yeah I remember this last year when they wanted to have them all repaired by July 4th weekend. I think it is great that they are stepping up and doing it.....
By Moe (nauti4life) on Wednesday, February 18, 2009 - 8:38 am:    Edit Post Delete Post
And on the other thread you were wondering why they are so low in the JD Power score.hummmmmm
By Heath Chapman (hdchapman) on Wednesday, February 18, 2009 - 10:08 pm:    Edit Post Delete Post
A couple of things.
My throttle issue was fixed last summer within about 5 days of the recall so they didn't touch it this week. There is an issue with the ipod and the black box but it has to do with Apple licensing issues and that still has not been addressed so they didn't work on that either. I was told it was a software upgrade so that if the battery is turned off you don't lose your presets or wedge calibration. In the past if your battery was disconnected you would have to recalibrate your wedge. As I mentioned above it was mostly little stuff and nothing major.

By tj (tj_in_kc) on Thursday, February 19, 2009 - 7:13 am:    Edit Post Delete Post
oh, okay i misinterpreted the other thread i guess.

man that is cool they came out and did this work for free.

By Bret (wakeride26) on Thursday, February 19, 2009 - 11:17 am:    Edit Post Delete Post
I am sure the RANKING in the JD POWER awards has nothing to do with Malibu not PAYING to be in it... They are spending money on serviceing their customers, not going after awards...

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